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Area Revenue Manager

Company: Montrose West Hollywood
Location: West Hollywood
Posted on: November 26, 2022

Job Description:

Job Details

Level: Experienced

Job Location: Montrose West Hollywood - W. Hollywood, CA

Position Type: Seasonal

Salary Range: Undisclosed

Job Shift: Any

Description

Supervise and monitor the daily operations, systems and programs in the Revenue Cluster for the Company. In conjunction with the Director of Revenue Management, Reservations Manager is responsible for communicating with sales and operations teams to coordinate rates, inventories, and strategies. The role is also accountable for Revenue Cluster activities to achieve budgeted goals; understanding and applying the principles of occupancy and rate to achieve maximum yield. Additional responsibilities may include but are not limited to, overseeing the reservations process, monitoring and assessing all lost business reports, monitor and implement strategies for Internet distribution channels and training and development of all reservations personnel.

ESSENTIAL FUNCTIONS:


- Provide superior guest service while maximizing room revenues and hotel occupancy, through proper management of inventories.
- Lead department in prioritizing, entering and confirming guest bookings.
- Balance oversold room types to ensure appropriate guest experience and availability within hotels.
- Follow guidelines set for financial decisions in regards to cancellation and no-show refunds for guest or groups.
- Utilizes discretion and independent judgment when handling guest requests.
- Achieve Budgeted RevPAR, ADR and Room Revenue targets
- Assist Revenue Manager in surveying competitors to gather business intelligence about the market
- Assist Revenue Manager in preparing data and reports for the weekly Revenue Management meetings.
- Evaluate changes in guest patterns/needs, the guest mix, and competitive set to recommend operational changes as necessary
- Be familiar with rates, promotions, and accounts. Create SOP's to improve efficiencies between Front Office, Sales, Accounting and Reservations. Ensure that staff is knowledgeable in understanding and implementing Best Practices.
- Monitor and communicate availability/closeouts to wholesalers.
- Monitor and research rate parity issues across brand and OTA websites.
- Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc.
- Assist with additional special projects as assigned by Revenue Managers/Corporate Office/Ownership.
- Requires fluidity in job functions through seasonal and trend changes.
- Establish relationships and work with Travel Agents and Account Managers to improve guest experience.
- Work with Front Office and Accounting to ensure commissions are approved and paid in a timely manner.
- Enroll in additional training where available for current and new systems and processes.

Keywords: Montrose West Hollywood, Los Angeles , Area Revenue Manager, Executive , West Hollywood, California

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