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Manager Chief of Staff Client Account Management Program

Company: Clevelcrossing
Location: Los Angeles
Posted on: September 25, 2022

Job Description:

Manager Chief of Staff Client Account Management ProgramPosted on
Apr 08, 2022 Apply for this job your email:

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Job Information
Deloitte
Manager, Chief of Staff, Client Account Management Program
in
Los Angeles
California
Client & Market Growth - Clients, Industries & Insights - Manager, Chief of Staff, Client Account Management Program
Summary
The Client Account Management (CAM) Program is part of Client Excellence in the Client and Market Growth (CMG) organization. Client Excellence is focused on enabling our Client Leaders to grow their accounts and be successful in the market. CAMs translate account strategy into reality by navigating the firm, curating and delivering the best of Deloitte for the client, and leading core account operations to accelerate profitable growth. The organization supports this mission by providing standards of excellence, a top talent experience, a strong and vibrant communit, and aligning the right skill set to the right business need. The CAM Chief of Staff (CoS) provides leadership and support to all program strategy and operations, serving in a capacity of COO to the CAM National Leader.
We are seeking a full-time CoS to deliver results as strategic advisor to the CAM Leader, supporting the overall business objectives and vision for the CAM organization. The CoS is expected to bring people together, to innovate, and to bring sharp business acumen to navigate difficult business situations. The CoS must be operationally strong and focused broadly across many areas to bring consistency as well as a high standard in the execution of the CAM vision. The CoS is expected to help shape strategy, recommend and implement improvements, oversee execution and manage the daily operations of the business, all within a positive and accountable environment.
Responsibilities
Program Strategy & Leadership:
Develop and support CAM Program strategy, execute and/or manage CAM program priorities, manage CAM Metrics (program and individual)
Build and support ongoing engagement with strategic program stakeholders, including: CE leaders, account leaders, CI&I leaders, NILs, other CMG leadership, and CREs, among others
Drive engagement with key leaders in firm assets, alliances, and initiatives, and build partnerships with business stakeholders
Build and develop relationships across the community of CAMs to enhance the overall community
serve as liaison and collaborate with professionals across the community and broader CMG to drive impact and bring our vision into reality
Program Management:
Manage program and supporting resources; develop and maintain program workplan, including development strategy for USI resources, CI&I shared resources, program resources
Develop and support execution of CAM development strategy
Manage program communications (newsletters, DNet, webcasts, etc.) and events (e.g., annual summit planning/execution, quarterly onboarding)
Oversee PMO operations and facilitate maintaining key metrics that are required for effective decision making.
Prepare in disseminate major communications, which are aligned with Cam vision and brand. Help prepare leadership of Cam from meetings with key stakeholders. Serve as a subject matter expert in handling inquiries and developing action plans to address them
Performance Management:
Support CAM Talent initiatives
Support CAM Succession Planning
Develop and manage CAM training and leadership development programs, streamline connection to key leadership development opportunities and investments for CAMs
Client Excellence Engagement:
Collaborate with broader Client Excellence team to share insights and feedback from CAM Program that may benefit other programming and/or improve CE's go to market support and leadership
Engage with broader CMG, CI&I, Marketing, and other relevant teams to stay informed of new leading practices, tools, and resources that may benefit the CAMs and further CMG's growth strategy
Qualifications
Bachelor's degree;
Minimum 5 years professional experience. Client service experience and/or industry experience preferred
Previous project management experience and strong business acumen, deep understanding of, and experience in the operations of the firm are a must
Strong analytical, problem solving, and critical thinking skills
Ability to build a sustainable, optimized program portfolio through partnerships with diverse executives
Experience navigating the firm from a Green Dot perspective to drive integrated thought leadership agenda, teaming, and production
Exceptional active listening, questioning, and coaching skills
Strong understanding of community building
Tact and diplomacy to navigate difficult conversations and ask tough questions to challenge assumptions/perspectives
Strong relationships and influence across the industries and businesses
Flexibility, agility, and willingness to adapt on the fly
Ability to design and take initiatives from abstract to concrete
Excellent communication and presentation skills, with the ability to translate quantitative and qualitative analyses into clear messages and informed responses to leadership
Self-starter, independent thinker, organized, resourceful and detail oriented
Team-oriented in approach with a strong competency to work with distributed team members
Ability to handle sensitive leadership information with utmost confidentiality
Executive presence and excellent communications skills
Advanced capability with Microsoft Office suite (PPT and Excel)
Ability to work with a virtual team including US and USI
Limited Sponsorship may be available
EA
CMG
ExpHire
EA_ExpHire
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Keywords: Clevelcrossing, Los Angeles , Manager Chief of Staff Client Account Management Program, Executive , Los Angeles, California

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