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Product: Sr. Product Manager

Company: Tillster, Inc.
Location: Los Angeles
Posted on: September 25, 2022

Job Description:

SR. PRODUCT MANAGER
Remote, but must be based in the US

About Tillster
Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions - for mobile, tablet, online, kiosk, call center, and more - creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution - to create world-class digital engagement solutions.

Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

About the Role

We're seeking an enthusiastic, focused, and experienced Sr. Product Manager possessing proven business acumen and technical/technology expertise to join our growing product team. You will be working on our call center application platform for global restaurant brands in the quick service and casual dining space.

What You'll Do

  • Define and manage the development of a web-based call center application integrated with Tillster's online ordering platforms
  • Actively engage customers and key stakeholders to drive roadmap creation and business requirements definition
  • Assess and manage scope of work, decomposing high level business requirements into epics and stories
  • Collaborate with sales, account management, marketing, design, data analytics, and engineering throughout the product development lifecycle
  • Keep stakeholders informed of progress; ensure executive sponsors and others are aware of any potential roadblocks or inability to deliver as committed
  • Test and monitor for customer and user satisfaction resolve issues through process analysis, application activity, reviews, and customer feedback
  • Lead product enhancement process through review, prioritization, product development milestones, product launch, and results measurement
    About You
    • 6+ years' experience:
      • As a product manager for call center applications or customer-facing back-office admin applications
      • Experience in a SCRUM/Agile environment writing epics and stories as a product owner
      • Analyzing, clarifying, and translating client business and functional requirements
      • Managing scope of work and change management efforts
      • Knowledgeable, and hands-on expertise in:
        • Business process and data analysis, functional design, modeling, product development processes, and software testing
        • Shipping products from start to finish, concept to launch
        • Development and execution of product roadmaps
        • Writing and publishing release notes and product feature documentation
        • Coordinating and managing enterprise scale SaaS based software solutions
        • Documenting current and future state business process flows
        • Technical troubleshooting and problem solving
        • Customer focused with high quality standards
        • Excellent written and oral communication skills
        • Strong preference for candidates with experience working in a SaaS based, e-commerce organization
        • Bachelor's degree in relevant field of work
        • Ability to travel as business needs demand

          Around the corner and around the globe, Tillster simplifies digital ordering, improves customer engagement, and grows sales. For more than a decade, we've helped turn guests into regulars. Our award-winning technologies have transformed the casual dining and quick service restaurant industries - and made us the global leader in this space. You will be part of a technology playground offering a fun, collaborative environment where ownership, problem solving, and teamwork are rewarded.

          At Tillster, full-time employees are eligible for health and retirement benefits, flexible work schedules and generous PTO. In addition, we aim to support our employees' growth through our Educational Assistance Program and access to over 16K courses spanning business, creative, and technological learning paths via LinkedIn Learning. Finally, with our employee's well-being at the forefront of what we do, we continually search for events, activities, and perks that support and engage our teams. Tillster is based in Los Angeles, California, and has operations in San Diego and remote locations in the U.S., France, Portugal, and Spain.

          Tillster is proudly an Equal Opportunity Employer

          No Visa Sponsorship

          Principals only - no Agencies or calls please

          About Tillster...

          Tillster is the global leader in digital ordering and customer engagement solutions. We offer one platform; one scalable, enterprise class solution - to create world-class digital engagement solutions. You will be part of a technology playground offering a fun, collaborative environment where ownership, problem solving, and teamwork are rewarded.

          Follow us on:

          Tillster.com: https://www.tillster.com/
          LinkedIn: https://www.linkedin.com/company/tillster/
          Twitter: @TillsterInc, https://twitter.com/TillsterInc
          Facebook: https://www.facebook.com/tillsterinc

Keywords: Tillster, Inc., Los Angeles , Product: Sr. Product Manager, Executive , Los Angeles, California

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