Assistant General Manager
Company: The London West Hollywood
Location: West Hollywood
Posted on: September 25, 2022
The Assistant General Manager supports the General Manager with
all aspects of hotel operations.
--- Assist the General Manager in ensuring maximum operational
--- Assist the General Manager in establishing the hotel's
prominent position within the competitive market.
--- Review and analyze monthly results, highlight problem areas and
discuss these with the General Manager and appropriate staff.
Ensure appropriate action is taken to rectify issues.
--- Active participant of Executive Committee
--- Participate in all Revenue Management meetings and strategy
--- Oversee Valet contract and ensure their leadership has a high
level of service standards at all times
--- Attend BEO meetings to stay abreast of weekly activities in the
--- Attend company social and promotional functions, maintaining a
high profile with current and prospective clients.
--- Be aware of current trends in the industry and make suggestions
how these could be implemented for the benefit of the resort.
--- Attend meetings and training courses as required and
continually strive for the improvement of professional skills.
--- Recruit, interview and evaluate staffing guidelines for all
--- Train management staff to be conversant with and implement all
company policies and procedures.
--- Motivate and inspire staff to apply guest-service standards and
policies that will distinguish The London West Hollywood from the
--- Handle all disciplinary counseling as needed according to
--- Coach team members to reinforce positive behavior and to
improve performance as needed.
--- Train management and mentor operational leaders.
--- Coach and direct activities to achieve desired performance.
Follow up and ensure that the agreed-upon action and developmental
plans identified during the evaluation process are being put into
--- Work with the General Manager and Director of Finance to ensure
financial targets are being achieved.
--- Communicate anticipated business demands daily with each
--- Accommodate all guest requests in an accurate and efficient
manner. Coordinate all group requests and needs.
--- Handle all guest complaints in a timely manner, maintaining a
positive impression with the guest on resolving any complaints.
--- Follow up to ensure complaints or problems are resolved and
action is taken to avoid recurrence.
--- Assist front desk as needed.
--- Arrange VIP visits as necessary, communicate with VIP contacts
and between departments, and serve as on-site contact for VIP
--- Regularly review guest comments and develop actions to address
problem area for guests.
--- College Degree Required
--- Degree in Hotel Management preferred
--- Previous experience in hotel or restaurant management
--- Possess a good command of the English language and ability to
clearly and pleasantly communicate with guests, both in person and
--- Thorough knowledge of hotel services and facilities
Equal Opportunity Employer Minorities/Women/Protected
Keywords: The London West Hollywood, Los Angeles , Assistant General Manager, Executive , West Hollywood, California
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