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Assistant General Manager

Company: The London West Hollywood
Location: West Hollywood
Posted on: September 25, 2022

Job Description:

The Assistant General Manager supports the General Manager with all aspects of hotel operations.

--- Assist the General Manager in ensuring maximum operational efficiency.
--- Assist the General Manager in establishing the hotel's prominent position within the competitive market.
--- Review and analyze monthly results, highlight problem areas and discuss these with the General Manager and appropriate staff. Ensure appropriate action is taken to rectify issues.
--- Active participant of Executive Committee
--- Participate in all Revenue Management meetings and strategy discussions
--- Oversee Valet contract and ensure their leadership has a high level of service standards at all times
--- Attend BEO meetings to stay abreast of weekly activities in the hotel
--- Attend company social and promotional functions, maintaining a high profile with current and prospective clients.
--- Be aware of current trends in the industry and make suggestions how these could be implemented for the benefit of the resort.
--- Attend meetings and training courses as required and continually strive for the improvement of professional skills.
--- Recruit, interview and evaluate staffing guidelines for all Rooms departments.
--- Train management staff to be conversant with and implement all company policies and procedures.
--- Motivate and inspire staff to apply guest-service standards and policies that will distinguish The London West Hollywood from the competition.
--- Handle all disciplinary counseling as needed according to policy.
--- Coach team members to reinforce positive behavior and to improve performance as needed.
--- Train management and mentor operational leaders.
--- Coach and direct activities to achieve desired performance. Follow up and ensure that the agreed-upon action and developmental plans identified during the evaluation process are being put into effect.
--- Work with the General Manager and Director of Finance to ensure financial targets are being achieved.
--- Communicate anticipated business demands daily with each departmental representative.
--- Accommodate all guest requests in an accurate and efficient manner. Coordinate all group requests and needs.
--- Handle all guest complaints in a timely manner, maintaining a positive impression with the guest on resolving any complaints.
--- Follow up to ensure complaints or problems are resolved and action is taken to avoid recurrence.
--- Assist front desk as needed.
--- Arrange VIP visits as necessary, communicate with VIP contacts and between departments, and serve as on-site contact for VIP visits.
--- Regularly review guest comments and develop actions to address problem area for guests.

--- College Degree Required
--- Degree in Hotel Management preferred
--- Previous experience in hotel or restaurant management
--- Possess a good command of the English language and ability to clearly and pleasantly communicate with guests, both in person and by telephone
--- Thorough knowledge of hotel services and facilities

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: The London West Hollywood, Los Angeles , Assistant General Manager, Executive , West Hollywood, California

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