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Restaurant Operations Manager - Tao - Los Angeles

Company: Tao Group Hospitality
Location: Los Angeles
Posted on: August 7, 2022

Job Description:

Job DescriptionJob Description

  • Manage and organize the daily restaurant operations from scheduling and payroll to guest interactions, ensuring accuracy and maintaining the highest level of venue standards.
  • Deal with all aspects of recruitment and performance management, including disciplinary procedures. Ensure performance appraisals are done in a timely manner. Train the restaurant team to improve product knowledge and service standards.
  • Process the weekly schedule and payroll for the hourly staff, conduct pre-shift meetings, and assist team members with any inquiries.
  • Coach, counsel, and evaluate all members of the front-of-house team using fair and consistent practices.
  • Develop and implement operating standards and implement and maintain all training manuals as appropriate.
  • Assign and instruct staff in details of work; observe performance and encourage improvement where necessary.
  • Communicate with employees effectively, listen to and understand requests, respond with appropriate actions, and provide accurate information.
  • Interact with all department personnel and restaurant staff as needed.
  • Maximize restaurant profitability, implementing effective controls of departmental processes and prime (food & labor) costs.
  • Work closely with superiors in monitoring and updating pricing on the menu to ensure effective cost control.
  • Complete all daily pre- and post-manager shift duties.
  • Monitor all cash transactions and ensure cash totals balance at the end of each shift. Ensure all cash and credit card receipts are kept in a secured area.
  • Communicate any unusual events and customer feedback received with the management team.
  • Take proactive steps to ensure a problem-free guest experience and follow up on any service recovery situations; ensure that the executive team is aware of any mishaps that occur.
  • Ensure compliance with all federal, state, and city laws surrounding the sale and consumption of alcohol, health and safety requirements are in continuous compliance and equipment is cleaned thoroughly and all stock is organized and clean.
  • Perform daily and weekly inventory; monitor stock usage and minimize breakage.
  • Ensure no items are distributed without being entered into the point of sale system.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Produce daily and weekly reports that measure sales and loss.
  • Assists and/ or completes additional tasks as assigned.EDUCATION/REQUIREMENTS:
    • High School Diploma required, Bachelor's degree preferred.
    • Proof of eligibility to work in the United States.
    • Valid Driver's License
    • 21+ years of age
    • Maintain a professional, neat and well-groomed appearance adhering to Company standards.WORKING KNOWLEDGE REQUIREMENTS:
      • Minimum of five (5) years of restaurant operations experience required with progression in position.
      • Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction.
      • Above average skill in math and algebraic equations using percentages.
      • Proficient in Windows Microsoft Office, Mac OSX, POS systems.SKILLS:
        • Must have strong problem-solving skills.
        • Ability to lead by example.
        • Ability to act in a professional manner always.
        • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.
        • Ability to maintain a high level of confidentiality.
        • Ability to write reports, business correspondence, and procedure manuals.
        • Ability to demonstrate a positive attitude always.
        • Ability to keep an open and objective view.
        • Ability to listen empathetically and be respectful always.
        • Ability to maintain composure and stay focused.
        • Ability to maintain personal integrity.
        • Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions.
        • Ability to handle a fast-paced, busy, and somewhat stressful environment.
        • Ability to work under pressure and meet deadlines.WORK ENVIRONMENT & SCHEDULE:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
          • Small to Medium office environment.
          • Personal desk space.
          • Occasionally work in the nightclub, bar, lounge, and/or restaurant.
          • 5-25% Local Travel.
          • Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume.
          • Work varied shifts to include days, nights, weekends and holidays.
          • Seniority Level
          • Mid-Senior level
          • Industry
            • Food & Beverages
            • Hospitality
            • Employment Type
            • Full-time
            • Job Functions

Keywords: Tao Group Hospitality, Los Angeles , Restaurant Operations Manager - Tao - Los Angeles, Executive , Los Angeles, California

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