Relationship Manager for Non-Qualified Retirement Plans
Company: Newport Group Inc
Location: Los Angeles
Posted on: August 7, 2022
Job Description:
If you are a job seeker with a disability and require a
reasonable accommodation to apply for one of our jobs, you will
find the contact information to request the appropriate
accommodation by visiting the following page: Job Category:
Non-Qualified Client Services AZ - Remote
AZ - Remote
13335 W Gloria Ln
Peoria, AZ 85383, USA
AZ - Remote
AZ - Remote
13335 W Gloria Ln
Peoria, AZ 85383, USA
CO - Remote
CO - Remote
300 International Pkwy
Suite 270
Heathrow, CO 32746, USA
CO - Remote
CO - Remote
300 International Pkwy
Suite 270
Heathrow, CO 32746, USA
Newport helps companies offer their associates a more secure
financial future through retirement plans, insurance and consulting
services. Newport offers comprehensive plan solutions and
consulting expertise to plan sponsors and the advisors who serve
them. As a provider and partner, Newport is independent,
experienced and responsive.JOB SUMMARY: The Non-Qualified
Relationship Manager manages multiple large and complex accounts,
some of which are across multiple business lines. This position
partners with sales to formulate strategy on new business
opportunities and actively participates in all stages of the
finalist process to position Newport as the clients' provider of
choice.- Location: This position is remote with as needed travel to
clients and/or a Newport office.What You Will Do:
- Develops and maintains relationships with plan sponsors and
human resources contacts of assigned clients to become their
provider for information and resources.
- Acts as a liaison between Intermediary/Producer and the client
to ensure provision of services by identifying and resolving areas
of confusion and ensuring compliance with contractual
requirements.
- Verifies accuracy and completeness of initial documents,
agreements and materials and obtains necessary approvals. Verifies
receipt of signed Service Agreement, ensures accurate fees
structure and proper initiation of billing system.
- Communicates and coordinates activities to finalize the
implementation of new client accounts; ensures seamless transition
to Newport's administrative services including, set up of client
activity database reflecting agreed to deliverables.
- Client advocate - identifies areas of client sensitivity or
unique requirements. Ensures Master Calendar and Plan Information
Guide servicing entries reflect client requirements and
expectations.
- Manages and monitors client accounts; ensures completion of all
client service deliverables in a timely, accurate and consistent
manner. Communicates any enhancements of internal systems and/or
processes for Plan administration. Works with vendors to
investigate and resolve transaction issues, takes required action
and notifies client of resolution.
- Documents and updates all key client activity and associated
deliverables in workflow management system.
- Monitors and manages billing process and receipt of payments.
Ensures the accuracy of invoices and the proper crediting of
payments. Investigates and resolves significant billing related
issues.
- Periodically coordinates plan asset rebalance process with
Accounting Services, initiates requisite transfers in keeping with
contractual and service goals. Works with outside investment
managers and/or insurance carrier contacts to monitor allocation
changes and ensure proper reporting.
- Develops presentation materials and actively participates in
annual plan review meetings.
- Organizes list of recommendations and enhancements, contributes
to the development, updating and enhancement of materials
associated with presentation, enrollment, new client communications
and administration of new or changed plans.
- Provides client with relevant legislative and industry
updates.
- Provides mentoring, counseling and coaching to new associates
or Plan Administrators by explaining work, providing direction
and/or technical guidance as needed or requested.Required
Education, Experience and Certificates, Licenses, Registrations
- 10+ years of retirement industry experience with 5-7 years
direct experience in client relationship management or equivalent
combination of education and experience.
- Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations.
- Ability to write reports, business correspondence, and
procedure manuals.
- Ability to effectively present information and respond to
questions from all levels of management, clients, customers, and
the public.
- Ability to apply advanced mathematical concepts utilizing
current spreadsheet and accounting database software
programs.Preferred (but not required) education or skills for this
role are
- Bachelor's degree in Business Administration from an accredited
four-year college or university
- Analytical
- Detail oriented
- Relationship building
- Written and verbal communication skills
- Team Player
- adaptable
- resilient
- critical thinking
- influenceTRAVEL: Up to 25%.OTHER DUTIESPlease note this job
description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice. EQUAL
OPPORTUNITY EMPLOYER Newport offers for employment are conditioned
upon satisfactory completion of our employment screening process
(including, but not limited to, a review of past employment and
education records, background investigation, and/or credit check
and fingerprints.)Newport unequivocally rejects racism and
discrimination of any kind and fosters an environment of belonging
to provide access and opportunity for all. As an Equal Opportunity
Employer we do not discriminate on the basis of race, religion,
color, sex, sexual orientation, gender identify, gender expression,
national origin, age, non-disqualifying physical or mental
disability, veteran status, or any other basis covered by
applicable law.All employment is decided on the basis of
qualifications, merit, and business
need.QualificationsSkillsBehaviors:
Motivations:EducationExperienceLicenses & Certifications An Equal
Opportunity Employer
Keywords: Newport Group Inc, Los Angeles , Relationship Manager for Non-Qualified Retirement Plans, Executive , Los Angeles, California
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