Senior Project Manager, Digital Health Implementation Specialist - Telecommute

Company: UnitedHealth Group
Location: Los Angeles
Posted on: June 26, 2022

Job Description:

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients' expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we're working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life's best work.(sm) Optum Everycare is looking for an Implementation Specialist! In this fast-paced role, you will coordinate and prioritize project tasks, manage timelines, maintain implementation schedules, and communicate status to internal and external stakeholders including Management and Clients as needed. As the Implementation Specialist will be responsible for the execution of virtual care and onsite clinic implementation projects, guiding the successful execution of client deployments. In a client facing role, you will lead customers through the technical, organizational, and workflow elements required for the successful deployment of their virtual and onsite programs. This role will require you to partner with the business, technology and clinical teams to ensure successful implementation of virtual care and onsite clinics ensuring a seamless client onboarding experience. We are looking for highly motivated, intellectually curious, and collaborative self-starter who is comfortable with ambiguity and adaptable to change. -This role will challenge your ability to work on complex projects where deadlines and scope shift frequently. -You'll need flexibility, agility and the ability to adapt to change while maintaining strong relationships with stakeholders in a highly cross-matrixed environment. - - You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. - Primary Responsibilities: Independently manage implementations of varying levels of complexity from kickoff through launch, with limited management oversight During the initial client implementation managing all aspects of the implementation project, including meeting preparation, requirements documentation, configuration/build, operational readiness and coordination with internal teams and third-party partners to ensure an efficient deployment per the agreed upon scope and schedule Assess/evaluate client requirements against scope of project, manage implementation schedule Work with resource managers to drive the identification of the skills, duration and effort required for successful project execution Ensure that project scope, requirements and approvals comply with current governance guidelines and methodology Establish/implement/comply with change management processes to drive effective project execution (e.g. launch, deployment, revisions, change control) Ensure that all project deliverables are in compliance with applicable standards and regulations (e.g. data security, HIPAA, federal/state regulatory requirements, etc.) Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication Manage client expectations by building relationships, communicating project status and open issues, preparing reports, managing change, and facilitating weekly meetings Accurately communicate project milestones and associated requirements and potential risks, with limited management oversight Identify and escalate and drive resolution to implementation risks, as well as manage both client and internal communication and exception processes associated with mitigating those risks properly and proactively Utilize sound judgment in proactively identifying project issues and risks Provide ongoing support and management to the client regarding new business initiatives, software updates, and enhancements Collaborate effectively with cross functional teams Ensure a seamless transition from project implementation to the business (e.g. operations, client management team) Lead or help develop program or project scope statements, in consultation with applicable stakeholders (e.g. program/project charter, Statement of Work, Business Vision Document) Lead or support development and delivery of Request for Information and Request for Proposal client responses You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: BA or BS degree required; Bachelor's degree required preferably in Business Administration or Healthcare Administration PMP or CAPM certification 3+ years of overall experience in healthcare-related Implementations or consulting, telehealth experience - Extensive program, project and process management experience Experience working in healthcare environment, ideally in an ambulatory practice setting - Track record of strong customer focus and uncompromising integrity Solid internal communication skills, including the ability to work with all departments (IT, sales, marketing, operations) and all levels of the organization Solid focus on team environment Presentation Skills: Facilitate on-line meetings and conference calls to orientate a new client and collaborate with clients about concerns Acts as a resource to others with less experience Fluency with Microsoft Office, including Excel, Word, PowerPoint, Project and Visio Fluency with Smartsheet - Ability to respond to changes in project scope and schedule, and re-prioritize work to accommodate multiple competing priorities Ability to optimize processes and lead change Ability to manage multiple clients and implementations/tasks simultaneously Ability to command a group of individuals in a room quickly and be assertive in a public environment Ability to formulate and express ideas clearly and effectively in verbal and written presentations Ability to utilize effective communication skills to mitigate project risk Ability to travel approximately 25 - 35% annually Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation Preferred Qualifications: In-clinic experience Experience working with digital product development To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both its owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine provided by the medical practices of any of their physicians. Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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