LHI Account Manager Support Specialist - Remote

Company: UnitedHealth Group
Location: Los Angeles
Posted on: June 26, 2022

Job Description:

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. At Optum, the mission is clear: -Help people live heathier lives and help make the health system work better for everyone LHI is one of 4 businesses under OptumServe. OptumServe -provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing -your life's best work.SM - Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role. The Account Manager Support Specialist (AMSS) role ensures Veterans' Medical Disability Examination orders are being processed in a timely manner. AMSS must identify and report any order processing issues that may arise with a Veteran, Order, and/or location to leadership as well as Senior AMSS staff as needed. This position is full-time. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities:

• Work priorities as assigned by leadership and provide regular operational updates to the SR Account Manager Support Specialist on the state of each area of responsibility
• Complete job tasks and functions on time to keep the order completion process on track
• Assist in making decisions based on contract requirements and guidelines in order to ensure contract KPIs are achieved
• Provide direction to other operational areas in order to ensure efficient order processing
• Provide operational updates to Leadership as well as Senior Account Manager Support Specialist on the status of tasking/orders
• Notify Leadership of issues that arise regarding tasking, other operational departments, and database
• Ensure timely communication of process issues / changes to Leadership
• Assist leadership in identifying operational delays as they relate to the other Operational Departments within OSHS
• Assist other departments within OSHS to ensure contractual obligations are achieved You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • High School Diploma / GED (or higher)
  • United States Citizenship
  • Proficient in Microsoft Office Suite with high knowledge base specifically in Microsoft Excel
  • Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Preferred Qualifications:
    • Military Service
    • National Career Readiness Certificate
    • Understanding of database structures and relationships Soft Skills:
      • Ability to perform detailed work with a high degree of accuracy
      • Ability to research and document issues before reporting them to leadership
      • Analytical and problem-solving skills with regards to operational documentation policies
      • Must be able to work with a diverse group of people to accomplish customer driven goals
      • Ability to remain calm in stressful situations and conduct yourself in a professional manner at all times
      • Must have excellent verbal and written communication to ensure understanding on all levels of the business
      • Demonstrate exceptional organizational and multi-tasking abilities as well as work in a fast paced, action-oriented environment Telecommuting Requirements:
        • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
        • Ability to keep all company sensitive documents secure (if applicable)
        • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. - Careers with LHI. Our focus is simple. We're innovators in cost - effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission - driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.SM Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $15.00 to $25.19. The salary range for Connecticut / Nevada residents is $15.77 to $27.79. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: #RPO, #YELLOW

Keywords: UnitedHealth Group, Los Angeles , LHI Account Manager Support Specialist - Remote, Executive , Los Angeles, California