LHI Account Manager Support Specialist - Remote
Company: UnitedHealth Group
Location: Los Angeles
Posted on: June 26, 2022
Job Description:
You'll enjoy the flexibility to telecommute* from anywhere
within the U.S. as you take on some tough challenges. At Optum, the
mission is clear: -Help people live heathier lives and help make
the health system work better for everyone LHI is one of 4
businesses under OptumServe. OptumServe -provides health care
services and proven expertise to help federal government agencies
modernize the U.S. health system and improve the health and well -
being of Americans. By joining OptumServe you are part of the
family of companies that make UnitedHealth Group a leader across
most major segments in the U.S. health care system. LHI was founded
in 1999 and acquired by Optum in 2011, LHI specializes in creating
and managing health care programs through on - location services,
patient - specific in - clinic appointments, telehealth
assessments, or any combination based on customer need. LHI's
customizable solutions serve the diverse needs of commercial
customers, as well as federal and state agencies, including the
U.S. Departments of Defense, Veterans Affairs, and Health and Human
Services. There's an energy and excitement here, a shared mission
to improve the lives of others as well as our own. Ready for a new
path? Start doing -your life's best work.SM - Please Note: In order
to be considered for this position, you must be able to obtain an
SF86 Position of Trust which is only available to U.S. Citizens.
Our Facilities Security Officer will initiate this process
post-offer acceptance. Failure to obtain this will result in
termination from this role. The Account Manager Support Specialist
(AMSS) role ensures Veterans' Medical Disability Examination orders
are being processed in a timely manner. AMSS must identify and
report any order processing issues that may arise with a Veteran,
Order, and/or location to leadership as well as Senior AMSS staff
as needed. This position is full-time. Employees are required to
work our normal business hours of 8:00am - 5:00pm. It may be
necessary, given the business need, to work occasional overtime or
weekends. *All Telecommuters will be required to adhere to
UnitedHealth Group's Telecommuter Policy. Primary
Responsibilities:
- Work priorities as assigned by leadership and provide regular
operational updates to the SR Account Manager Support Specialist on
the state of each area of responsibility
- Complete job tasks and functions on time to keep the order
completion process on track
- Assist in making decisions based on contract requirements and
guidelines in order to ensure contract KPIs are achieved
- Provide direction to other operational areas in order to ensure
efficient order processing
- Provide operational updates to Leadership as well as Senior
Account Manager Support Specialist on the status of
tasking/orders
- Notify Leadership of issues that arise regarding tasking, other
operational departments, and database
- Ensure timely communication of process issues / changes to
Leadership
- Assist leadership in identifying operational delays as they
relate to the other Operational Departments within OSHS
- Assist other departments within OSHS to ensure contractual
obligations are achieved You'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher)
- United States Citizenship
- Proficient in Microsoft Office Suite with high knowledge base
specifically in Microsoft Excel
- Ability to obtain favorable adjudication following submission
of Defense Health Agency eQuip Form SF86
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state, and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation. Preferred
Qualifications:
- Military Service
- National Career Readiness Certificate
- Understanding of database structures and relationships Soft
Skills:
- Ability to perform detailed work with a high degree of
accuracy
- Ability to research and document issues before reporting them
to leadership
- Analytical and problem-solving skills with regards to
operational documentation policies
- Must be able to work with a diverse group of people to
accomplish customer driven goals
- Ability to remain calm in stressful situations and conduct
yourself in a professional manner at all times
- Must have excellent verbal and written communication to ensure
understanding on all levels of the business
- Demonstrate exceptional organizational and multi-tasking
abilities as well as work in a fast paced, action-oriented
environment Telecommuting Requirements:
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure (if
applicable)
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service UnitedHealth Group requires all new
hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background
and experience is different and we like that. UnitedHealth Group
values the skills, experience and dedication that serving in the
military demands. In fact, many of the values defined in the
service mirror what the UnitedHealth Group culture holds true:
Integrity, Compassion, Relationships, Innovation and Performance.
Whether you are looking to transition from active duty to a
civilian career, or are an experienced veteran or spouse, we want
to help guide your career journey. Learn more at Learn how Teresa,
a Senior Quality Analyst, -works with -military veterans and
ensures they receive the best benefits and experience possible. -
Careers with LHI. Our focus is simple. We're innovators in cost -
effective health care management. And when you join our team,
you'll be a partner in impacting the lives of our customers, and
employees. We've joined OptumHealth, part of the UnitedHealth Group
family of companies, and our mission is to help the health system
work better for everyone. We're located on the banks of the
beautiful Mississippi River in La Crosse, Wis., with a satellite
office in Chicago and remote employees throughout the United
States. We're supported by a national network of more than 25,000
medical and dental providers. Simply put, together we work toward a
healthier tomorrow for everyone. Our team members are selected for
their dedication and mission - driven focus. For you, that means
one incredible team and a singular opportunity to do your life's
best work.SM Colorado, Connecticut or Nevada Residents Only: The
salary range for Colorado residents is $15.00 to $25.19. The salary
range for Connecticut / Nevada residents is $15.77 to $27.79. Pay
is based on several factors including but not limited to education,
work experience, certifications, etc. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives. Diversity creates a healthier
atmosphere: UnitedHealth Group is an Equal Employment Opportunity /
Affirmative Action employer, and all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law. UnitedHealth Group is a drug -
free workplace. Candidates are required to pass a drug test before
beginning employment. Keywords: #RPO, #YELLOW
Keywords: UnitedHealth Group, Los Angeles , LHI Account Manager Support Specialist - Remote, Executive , Los Angeles, California
Didn't find what you're looking for? Search again!
Loading more jobs...