Customer Success Manager, Enterprise
Company: Simpplr
Location: Los Angeles
Posted on: May 16, 2022
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Job Description:
Job DescriptionWho We AreSimpplr provides employee experience
software that helps companies connect and align employees. With
what Simpplr calls Live EX, the platform helps companies
communicate better in a distributed world and measures an
organization's heartbeat by understanding employee alignment and
sentiment in real time. Ultimately, Simpplr aims to enable more
positive work environments by helping organizations be more open
and caring.Trusted by leading brands, including DocuSign, Eurostar,
and AAA, our customers are achieving measurable productivity gains,
increased employee engagement and retention, and accelerated
business performance.Simpplr is headquartered in Redwood Shores,
CA, with offices in the UK, Canada, and India, and is backed by
Norwest Venture Partners, Salesforce Ventures, and Tola Capital.
Simpplr is widely acknowledged as one of the fastest-growing, most
innovative, and most liked solutions in our market. We boast
numerous top-tier accolades and encourage you to check us out on
various review sites.The OpportunityAs a company that is undergoing
significant growth, Simpplr is seeking to hire an experienced
Customer Success Manager.In this role, you will support customers
through the customer lifecycle after their intranet has been
successfully launched. You bring 7+ years of customer success
experience. You have the ability to bring a positive attitude and
build strong relationships with your customers at various levels of
their organizations. Customers will look to you to help them drive
strategic initiatives, serve as their trusted advisor, and
understand their business objectives. You will provide customers
with guidance on how to achieve their objectives for their intranet
program through best practices, analytics, and innovative ideas.In
this role, you will manage large and strategic accounts. You will
be comfortable working in an environment of constant change and
growth. You are a self-starter willing to take on stretch goals and
comfortable owning responsibility. You feel comfortable working in
a fast-paced environment, transforming ambiguity into clarity,
identifying where we have gaps in processes or documentation, and
will drive change where and when needed. You enjoy working in a
supportive environment, value the contribution of others, and are
both confident and humble.Your Job ResponsibilitiesWhat you will be
doing:
Keywords: Simpplr, Los Angeles , Customer Success Manager, Enterprise, Executive , Los Angeles, California
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