Customer Success Transformation Manager - Senior Manager
Company: Accenture
Location: Los Angeles
Posted on: May 17, 2022
|
|
|
Job Description:
We Are:
Accenture Strategy & Consulting. Through deep industry expertise,
analytics and insights, we empower clients to survive and thrive in
the new, the now and the unknown. To stay agile in a world
dominated by change, the C-suite must keep the core business
running while simultaneously identifying and investing in the new.
Accenture Strategy & Consulting enables leaders to act quickly and
confidently as they pivot to the future. Known for our ability to
execute at speed, we help clients determine clear, actionable paths
to competitive agility by bringing them new thinking on business
and technology.
You Are:
An expert in customer success and customer experience management,
with an understanding of the software that enables CSO/CXO
organizations to deliver customer outcomes. You understand the ins
and outs of customer success organizations and what drives renewal,
expansion and customer value delivery. You know how to scale
customer success capabilities in a digital, self-service manner and
you're ready to apply your knowledge to help clients optimize and
transform their customer success organizations. You've led a
customer success transformation previously and understand large
scale technology delivery. Additionally, you are familiar with
consultative selling processes and you've pitched proposal and
solutions to help solve problems. Working in an agile, fast-paced
environment energizes you, and you're at your best when
contributing to a team. You're always ready to dive deep into
creative and analytical thinking to solve problems and transform
challenges into opportunities. Leadership and verbal skills? Yours
are top-drawer, and you know how to work well with everyone from
junior colleagues to executive stakeholders.
The Work:
Travel:
For now, all Accenture business travel, international and domestic,
is currently restricted to client-essential sales/delivery activity
only. Please note: The safety and well-being of our people
continues to be the top priority, and our decisions around travel
are informed by government COVID-19 response directives,
recommendations from leading health authorities and guidance from a
number of infectious disease experts.
Here's What You Need:
Bonus Points If:
Our Commitment to You:
Your entrepreneurial spirit and vision will be rewarded, and your
success will fuel opportunities for career advancement. You'll make
a difference for some pretty impressive clients. Accenture serves
many of the Fortune Global 100 on high-profile projects.
Opportunities to learn daily through training, assignments, and
collaborating with experts across the company. Access to
leading-edge technology.
Along with a competitive salary, Accenture offers a comprehensive
package including generous paid time off, an employee healthcare
plan and a competitive 401K program. Learn more about our extensive
rewards and benefits: Your Future Rewards & Benefits
As required by theColorado Equal Pay Transparency Act, Accenture
provides a reasonable range of minimum compensation for roles that
may be hired in Colorado. Actual compensation is influenced by a
wide array of factors including but not limited to skill set, level
of experience, and specific office location. For the state of
Coloradoonly, the range of starting pay for the Manager role
is$119,880 - $227,600 and for the Senior Manager role $159,516 -
$288,500. More information on benefits offered is here.
COVID-19 update:
The safety and well-being of our candidates, our people and their
families continues to be a top priority. Until travel restrictions
change, interviews will continue to be conducted virtually.
Subject to applicable law, please be aware that Accenture requires
all employees to be fully vaccinated as a condition of employment.
Accenture will consider requests for accommodation to this
vaccination requirement during the recruiting process.
What We Believe
We have an unwavering commitment to diversity with the aim that
every one of our people has a full sense of belonging within our
organization. As a business imperative, every person at Accenture
has the responsibility to create and sustain an inclusive
environment.
Inclusion and diversity are fundamental to our culture and core
values. Our rich diversity makes us more innovative and more
creative, which helps us better serve our clients and our
communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one
should be discriminated against because of their differences, such
as age, disability, ethnicity, gender, gender identity and
expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race,
creed, color, religion, sex, national origin, ancestry, disability
status, veteran status, sexual orientation, gender identity or
expression, genetic information, marital status, citizenship status
or any other basis as protected by federal, state, or local
law.
Accenture is committed to providing veteran employment
opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and
Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities
for persons with disabilities or religious observances, including
reasonable accommodation when needed. If you are hired by Accenture
and require accommodation to perform the essential functions of
your role, you will be asked to participate in our reasonable
accommodation process. Accommodations made to facilitate the
recruiting process are not a guarantee of future or continued
accommodations once hired.
If you would like to be considered for employment opportunities
with Accenture and have accommodation needs for a disability or
religious observance, please call us toll free at 1 (877) 889-9009,
send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization
that does not now or in the future require sponsorship of a visa
for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or
an affiliated Accenture business may not be eligible for
consideration.
Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. Additionally, employees who have access to
the compensation information of other employees or applicants as a
part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
Company's legal duty to furnish information.
Keywords: Accenture, Los Angeles , Customer Success Transformation Manager - Senior Manager, Executive , Los Angeles, California
|
Click
here to apply!
|
