Customer Education Manager
Company: hireEZ (previously Hiretual)
Location: Los Angeles
Posted on: May 16, 2022
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Job Description:
Why hireEZ?
hireEZ (formerly Hiretual), is an AI-powered outbound recruitment
platform that is designed to help recruiters overcome the inherent
challenges of traditional inbound recruiting solutions that have
magnified the pressures that recruiters face in one of the tightest
labor markets in recent history.
What you will do:
Responsible for partnering with customer success leadership, sales
leadership, and other cross-functional partners to identify
opportunities, define strategy, drive execution, and interpret
business impact.
Curate, manage, and grow repeatable and scalable enablement
programs for our customers (users) and customer success team to
leverage
Provide day-to-day support for users of the Product, to ensure
they're able to use the platform successfully, and get value out of
using hireEZ sooner
Responsible for dynamic and exciting content creation, virtual
classroom delivery, and on-going training/support in both a team,
individual, and on-demand content formats
Establish strategy, plans and approach for customer education
throughout lifecycle, including implementation and onboarding,
post-onboarding, and renewal stages
Proactively uncover new initiatives to drive stronger product
adoption and user collaboration across customer success, sales, and
other key teams
Design learning programs, launch, and measure impact while
analyzing its impact to Account Health, renewals, User Retention,
etc
Requirements
3+ years of experience in designing and managing enablement,
customer education, and/or learning/training programs
2+ years leading a customer support team in the Saas space
Open to working with and alongside a diverse, remote global
team
Ability to establish strong trust within senior leadership,
customer success managers, sales, and other cross-functioning
members
Embraces ambiguity and complex issues while considering a
collaborative team environment
Strong customer success and sales orientation to drive impactful
deliverables
Demonstrates success with rapidly emerging technology companies
Passionate about industry trends and modern approaches to
learning
Benefits
As a pioneer in the talent acquisition industry, we truly
understand what it takes to make employees happy. Join us and you
will have a great time working with us!
Unlimited growth & promotion space
Competitive salary
Comprehensive medical, dental, and life insurance with 100%
standard coverage
401k plan with a 3% contribution
Generous PTO policy
Mac or PC - up to you!
Collaborative, and energetic team environment
Fun company events & outings and parties
Keywords: hireEZ (previously Hiretual), Los Angeles , Customer Education Manager, Executive , Los Angeles, California
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here to apply!
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