Customer Education Manager

Company: hireEZ (previously Hiretual)
Location: Los Angeles
Posted on: May 16, 2022

Job Description:

Why hireEZ?

hireEZ (formerly Hiretual), is an AI-powered outbound recruitment platform that is designed to help recruiters overcome the inherent challenges of traditional inbound recruiting solutions that have magnified the pressures that recruiters face in one of the tightest labor markets in recent history.

What you will do:
Responsible for partnering with customer success leadership, sales leadership, and other cross-functional partners to identify opportunities, define strategy, drive execution, and interpret business impact.
Curate, manage, and grow repeatable and scalable enablement programs for our customers (users) and customer success team to leverage
Provide day-to-day support for users of the Product, to ensure they're able to use the platform successfully, and get value out of using hireEZ sooner
Responsible for dynamic and exciting content creation, virtual classroom delivery, and on-going training/support in both a team, individual, and on-demand content formats
Establish strategy, plans and approach for customer education throughout lifecycle, including implementation and onboarding, post-onboarding, and renewal stages
Proactively uncover new initiatives to drive stronger product adoption and user collaboration across customer success, sales, and other key teams
Design learning programs, launch, and measure impact while analyzing its impact to Account Health, renewals, User Retention, etc

Requirements
3+ years of experience in designing and managing enablement, customer education, and/or learning/training programs
2+ years leading a customer support team in the Saas space
Open to working with and alongside a diverse, remote global team
Ability to establish strong trust within senior leadership, customer success managers, sales, and other cross-functioning members
Embraces ambiguity and complex issues while considering a collaborative team environment
Strong customer success and sales orientation to drive impactful deliverables
Demonstrates success with rapidly emerging technology companies
Passionate about industry trends and modern approaches to learning

Benefits
As a pioneer in the talent acquisition industry, we truly understand what it takes to make employees happy. Join us and you will have a great time working with us!
Unlimited growth & promotion space
Competitive salary
Comprehensive medical, dental, and life insurance with 100% standard coverage
401k plan with a 3% contribution
Generous PTO policy
Mac or PC - up to you!
Collaborative, and energetic team environment
Fun company events & outings and parties

Keywords: hireEZ (previously Hiretual), Los Angeles , Customer Education Manager, Executive , Los Angeles, California