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Engagement Manager/Account Delivery Manager - REMOTE

Company: CyberCoders
Location: Los Angeles
Posted on: January 17, 2022

Job Description:

If you are an Engagement Manager/Account Delivery Manager with ERP implementation experience, please read on!

This is a fully REMOTE position, but you must be able to work very early East Coast hours as we work closely with our team offshore.

We are a global, strong and continuously growing financial ERP software technology company looking to add an Engagement Manager/Account Delivery Manager to our team. We are looking for people who have done complete end to end ERP implementations and now work at the senior most customer level (C-suite) owning the engagement and looking for business opportunities to expand our products with the customer. Our ERP implementation projects can take from two years to five years depending on the size and scope of the customer.

You will manage a portfolio of accounts through the full customer life cycle: late-stage sales, onboarding, implementation, retention, and expansion. To be successful in this role you need to have an in-depth knowledge of the customer, effective knowledge of the product, and extensive domain expertise.

This is a highly visible leadership role, capable of influencing and communicating with all levels of stakeholders at customers and across our highly matrixed organization. You have the ultimate responsibility for customer satisfaction and success (both execution and financial) of all projects while leading a diverse team.

You are a trusted partner with the customer and an internal champion of sustainable and profitable growth. You must be able to get into the weeds of all the customer projects and roll up your sleeves whenever necessary.

The ideal person comes from an ERP Software company working on large global programs of one to five years in time and scope.

What You Will Be Doing

  • Overall responsibility for customer satisfaction in the full life cycle
  • Drive the growth and profitability of accounts
  • Develop and meet account plans, identify and execute on opportunities to grow additional revenue
  • Provide a proactive, strategic, consultative, and insight-driven solutions approach to help the customer achieve their long-term vision
  • Responsible for cultivating and expanding relationships with senior customer stakeholders
  • Ensure a positive and meaningful customer experience
  • Provide leadership for all internal team members: coach and mentor
  • Inspire and motivate team members, most of who are remote
  • Effectively communicate - active collaborator
  • Contribute to organization change by driving through internal roadblocks and passing best practices throughout the organization
  • Consistently drive value for customers and our company
  • Partner with all functions to achieve customer success
  • Lead teams to produce quality deliverables with reasonable deadlines
  • Escalation point for delivery teams
  • Customer advocate within the product group
  • Communicate customer needs to the product team for priorities and roadmap items
  • Ability to understand and explain complex technical solutions
    What You Need for this Position
    • Bachelor's Degree in IT/Business Administration or similar field; Master's preferred
    • 10+ years of senior client delivery experience
    • Knowledge of the Software Delivery Life-cycle models and ability to tailor as needed.
    • Solid technical (functional or software engineering) background
    • Project management and consultative solutions selling experience
    • Strategic account management with a proven track record
    • Proven leadership skills, trusted advisor
    • Ability to collaborate and communicate effectively across a matrixed organization
    • Ability to influence and persuade stakeholders at all levels
    • Ability to manage highly pressurized situations and adapt to rapidly changing processes and priorities
    • High emotional intelligence to adapt as needed, overcome challenges, defuse conflict and be resilient
    • Strong proactive problem-solving skills, detail-oriented
    • Strong critical thinking and analytical skills
    • Contracts negotiation experience
    • Ability to travel up to 25%
      What's In It for You

      We offer a strong package and a career with a growing organization!

      This is a fully REMOTE position, but you must be able to work very early East Coast hours as we work closely with our team offshore.

      So, if you are an Engagement Manager/Account Delivery Manager with ERP implementation experience, please apply today!

      Email Your Resume In Word To

      Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

      Rhona.Kannon@CyberCoders.com
      • Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : RK3-1648606 -- in the email subject line for your application to be considered.***
        Rhona Kannon - Principal Director - CyberCoders

        Applicants must be authorized to work in the U.S.

        CyberCoders, Inc is proud to be an Equal Opportunity Employer

        All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

        Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

        CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Keywords: CyberCoders, Los Angeles , Engagement Manager/Account Delivery Manager - REMOTE, Executive , Los Angeles, California

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