Associate Director, Clinical Document Services

Company: TransPerfect
Location: Los Angeles
Posted on: January 16, 2022

Job Description:

TransPerfect Is More Than Just a Job---Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Description:Drive successful programs and processes to optimize customer success and retention, pricing management, technical assistance, and new customer revenue growth through internal operationsEstablish and deploy operating practices and processes to address optimization and standardization while working closely to develop interfaces between the services team and the other lines of businessContinuous refinement of delivery processes, addressing tactical customer needs while focusing on the long-term strategic role of quality and deliveryServe as an internal and external SME and management escalation point for clinical document servicesParticipate in the TI Steering Committee, required for company-wide initiatives to drive success, innovation and improvementsBuild and strengthen a close working relationship with Sales, Professional Services, and Product to be a strategic business partner when looking at new opportunities and involvement in the sales cycle, participation in RFPs/RFIs, and in supporting existing customers' development and growthAccountable for time management, reporting and performance metrics of global Clinical Document teamsTake a proactive role in learning about clients' industry and business needs and company culture, educating global delivery teams, identifying new business opportunities, and providing a high level of service aligned with evolving business environmentContribute to the creation of new platform features and enhancements with global development teamResource and capacity planning with the divisional leadership teamEnsure compliance to regulations and standards and support periodic audits to monitor performanceComplete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisorJob InfoType: Full timeLocation: US-Los Angeles, CA (5700 Wilshire)

Keywords: TransPerfect, Los Angeles , Associate Director, Clinical Document Services, Executive , Los Angeles, California