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Assistant Branch Manager (Customer Service Manager)

Company: OneUnited Bank
Location: Los Angeles
Posted on: November 23, 2021

Job Description:

POSITION SUMMARY: Supervise the day to day operations of the branch.RESPONSIBILITIES AND ACCOUNTABILITIES- essential job functions include but are not limited to:Directs daily operations, maintaining adequate staff, supervising all branch staff and branch balancing settlements. Insures proper cash requirements and that of other negotiable instruments. Assign routine tasks to subordinates. Monitor completion of all routine activities. Control operating charge-offs, teller overages and shortages, and other cash items.Responsible for maintaining a desired level of quality service to customers. Handle inquiries from subordinates regarding customer service; customer's complaints, and daily correspondence. Initiates potential new customer contacts.Manage the accurate and timely filing of currency transaction reports (CTR's) by actively reviewing the MS Cash report daily, the daily CTR e-mail from Retail Administration, and by maintaining a competent level of CTR performance according to the CTR Certification Program for Customer Service Managers.Assist in developing and implementing methods to attain sales goals. Achieve assigned individual goals and motivate staff to achieve goals. Recommend branch procedural improvements.Give feedback on staff performance and recommend transfer, termination, and other disciplinary actions and promotion of staff.Participate in community and business organizations.MINIMUM QUALIFICATIONS: Associate's Degree or equivalent retail/branch training required, Bachelor's Degree preferred. A minimum of 5 years of banking experience which includes some time in a leadership role. Proven sales and leadership skills.The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.Job Type: Full-timeExperience:customer service: 3 years (Required)branch management: 2 years (Required)banking: 5 years (Required)Location:Los Angeles, CA (Required)Work authorization:United States (Required)Additional Compensation:BonusesShift:Day

Keywords: OneUnited Bank, Los Angeles , Assistant Branch Manager (Customer Service Manager), Executive , Los Angeles, California

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