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Director of Operations

Company: Behavioral Health Center of Excellence
Location: Los Angeles
Posted on: November 22, 2021

Job Description:

The PositionOur ideal candidate is an experienced operations manager with a background in Healthcare, IT, Consulting, or Education. You like iterating on existing systems and genuinely care about the success of others. You really love working with data, and ensuring the data you help collected and processed can be used by the entire organization. You lean into technology and use analytics and dashboards to motivate your team. You value the ability to work smarter, not harder, and have a passion for helping your team succeed. You like autonomy, prefer to address the problems proactively and are ready - when necessary - to go the extra mile.All staff interact collaboratively and work towards a collective goal to achieve success. If this is who you are, join our team and make a difference in public health!REQUIREMENTS2+ years of experience enhancing processes, tools, reporting, metrics, and policies2+ years of experience working with CRM systems (Salesforce experience is a strong plus)Outstanding performance in operations role is a mustComfort with leveraging data to tell stories; high proficiency with ExcelAbility to correlate results from data analysis to processes and drive continuous improvement in organizational productivityAbility to build relationships and buy-in to drive change effectively in a positive mannerAbove average communication skillsAbility to ask questions to better understand workflows and processesExperience interfacing across multiple departmentsRequirementsResponsibilities

  • You seek to identify operational challenges and improve processes
  • You can develop, maintain and improve standard operating procedure manual for all departments
  • You have experience in setting up systems that result in an excellent customer experience from start to finish
  • Develop standard reports and dashboards for team member productivity
  • Create systems to ensure efficiency across departments to ensure a stellar customer and team member experience
  • Maintain KPIs around productivity and goal attainment
  • Provide support for role and process restructuring and growth planning
  • Support quarterly business review process with analytics, logistics, and presentations
  • You ideally should have familiarity working in salesforce including support of daily tasks and operations through configured salesforce reports & dashboard
  • You should also allow enables us to consistently gather high-quality data and provide clear visibility into all components of business operations
  • You also can create and maintain documentation on processes, policies, business rules and help related materials for team membersRequirements
    • 2+ years of experience enhancing processes, tools, reporting, metrics, and policies
    • 2+ years of experience working with CRM systems (Salesforce experience is a strong plus)
    • Outstanding performance in operations role is a must
    • Comfort with leveraging data to tell stories; high proficiency with Excel
    • Ability to correlate results from data analysis to processes and drive continuous improvement in organizational productivity
    • Ability to build relationships and buy-in to drive change effectively in a positive manner
    • Above average communication skills
    • Ability to ask questions to better understand workflows and processes
    • Experience interfacing across multiple departmentsBenefitsJob Type: Full-time

Keywords: Behavioral Health Center of Excellence, Los Angeles , Director of Operations, Executive , Los Angeles, California

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