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Content Manager - 100% Remote

Company: Shimento Inc.
Location: Los Angeles
Posted on: November 22, 2021

Job Description:

Role: Sr. Content Manager - 7866Duration: 6 MonthsLocation: Texas - RemoteClient: Silicon Valley Bank Responsibilities: Summary: Client is looking for a Content Manager whose passion for providing an exceptional learning experience will drive product adoption and client success across the client journey. Job Description: This role will be responsible for managing product and digital channel learning through the usage of in-context help support by contributing to the strategic direction and system maintenance to support client learning and enablement. This is done through identifying key user, product, and feature interactions, creating and delivering relevant content - all with a lens focused on supporting usability, adoption, and overall user success. Primary Responsibilities: a Create copy for interactive guides or flows and load into digital system, deciding where and when we are using this content within the user experience, how the copy is written, and delivered a Work with Agile pods and UX/design teams to ideate on opportunities to create interactive guides or flows that will sit as an overlay inside our digital channels and support digital adoption and client enablement a Define, write, and prioritize user stories and requirements for the creation of interactive guides, interstitials, or flows that will sit as an overlay inside our digital channels. Focus includes content and taxonomy management - all with a user experience lens a Manage change through understanding the nuances that will need to be highlighted to support digital adoption by client users a Work with sponsors to establish trackable business objectives and success metrics a Managing / monitoring success of content and provide feedback to product teams as acquired from surveys/interviews and metrics a Consulting with vendor and acting as a liaison between vendor and agile pods when necessary Requirements Must have: a Bachelor's Degree in Business, Management or Equivalent Experience required a 5+ years' experience in client training and/or learning, product enablement, or change management a Project management experience, or the ability to show experience around successfully managing multiple projects simultaneously, pivoting when priorities and requirements change, and meeting aggressive deadlines a Excellent web copy and UX writing, editing, and basic html skills, with the ability understand when the best way to deliver content is via copy, walkthrough, infographic, video, etc. a Understands principles of user and client experience journeys Good to have: a Preferred experience in either client service, product management, or marketing with a focus on product client education a Preferred experience with agile content delivery methods a Ability to think strategically while executing at a tactical level a Is happy to iterate on a piece of work to the point of perfection a Self-starter with the ability to work independentlyby Jobble

Keywords: Shimento Inc., Los Angeles , Content Manager - 100% Remote, Executive , Los Angeles, California

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