Care Management Assessment Coordinator II
Company: L.A. Care Health Plan
Location: Los Angeles
Posted on: April 10, 2021
Job Category: Clinical Department: Care Management Location: Los
Angeles, CA, US, 90017 Position Type: Full Time Requisition ID:
6485 Established in 1997, L.A. Care Health Plan is an independent
public agency created by the state of California to provide health
coverage to low-income Los Angeles County residents. We are the
nation's largest publicly operated health plan. Serving more than 2
million members in five health plans, we make sure our members get
the right care at the right place at the right time.
Mission: L.A. Care's mission is to provide access to quality health
care for Los Angeles County's vulnerable and low-income communities
and residents and to support the safety net required to achieve
that purpose. Job Summary The Care Management (CM) Assessment
Coordinator II is part of the care management team and is
responsible for completing health risk assessments for our members
and to ensure optimal health and well-being through active
engagement and helping them navigate and access health services.
The CM Assessment Coordinator II supports providers and the care
management team through an integrated approach to care management.
Through 1:1 in-home assessments as well as telephonic outreach and
assessment, the CM Assessment Coordinator II helps identify
members' barriers to care and their preferences, provides education
and mentoring, connects them to resources, and advocates for the
individual.-- Duties Conducts in person and telephonic Health Risk
Assessments for the CMC and SPD populations. Upon request from Care
Managers and/or Community Health Workers, conducts other CM
assessments and gather information to help the CM team inform the
member's care plan. Conducts member interactions and assessments in
a culturally and linguistically competent manner, leveraging the
services of interpreters and assistive devices as needed. Gathers
and documents the assessment responses into the clinical
documentation system. (60%) Participates in care coordination and
case management. Makes referrals and providing follow-up.
Coordinates transportation to services and helping address barriers
to services. Informs people and systems about community assets and
challenges.(10%) --Advocates for the needs and perspectives of
communities. Connects to resources and advocating for basic needs
(e.g. food and housing). (10%) Attends regular staff meetings,
on-site monthly trainings and other meetings as requested. (5%)
-- Schedules and prioritizes appointments with members/caregivers
to complete assessments to ensure compliance with regulatory and
departmental timelines. (5%) Performs other duties as
assigned.(10%) Education Required Education Preferred
At least 0-1 years of member or customer service experience within
the healthcare field.
Experience in handling protected health information (PHI) and HIPAA
Experience in face-to-face assessment or engagement activities with
Knowledge of community resources in Los Angeles County. Comfortable
working with diverse populations. Exceptional ability to connect
and engage with people. Able to work in various environments
including 1:1 in member's homes, clinical settings, and/ or
shelters. Able to work flexible job hours. Motivational
interviewing is desirable. Excellent verbal and written
communication skills. Detail oriented, organized and possess time
management skills. Basic computer skills. Preferred:
"Bilingual in one of LA Care Health Plan's threshold languages is
highly desirable. English, Spanish, Chinese, Armenian, Arabic,
Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese ".
Licenses/Certifications Required Licenses/Certifications Preferred
Required Training Additional Information
Travel to offsite locations for work. This position is a limited
duration positon. The term of this position is a minimum one year
and maximum of two years from the start date unless terminated
earlier by either party. Limited duration positions are full-time
positions and are eligible to receive full benefits.
L.A. Care offers--a wide range of benefits including
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program At L.A. Care, we value our team members'
safety. In order to keep our work locations safe, each employee is
required to self-screen for symptoms prior to entering any L.A.
Care location each day. L.A. Care and all of its staff are required
to comply with all state and local masking orders. Therefore, when
on-site at any L.A. Care location, employees are expected to wear a
mask in areas where physical distancing cannot be managed.
Nearest Major Market: Los Angeles
Job Segment: Medical, Public Health, Healthcare
Keywords: L.A. Care Health Plan, Los Angeles , Care Management Assessment Coordinator II, Executive , Los Angeles, California
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