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Community Manager

Company: Ryan Recruits
Location: El Segundo
Posted on: April 10, 2021

Job Description:

Moon Tide is a full-service, fast-growing agency with offices based in Los Angeles and Atlanta. We link strategy, creative, content, technology and marketing automation with media, data and analytics in a single, agile and versatile shop. We pursue solutions over awards and long-term relationships over quick hits. Everyone here is creative (which is table-stakes), resourceful, has a get-it-done work ethic and enjoys the game.

We're on the hunt for an outstanding Community Manager in our El Segundo, CA office. The role will serve both internal clients to Moon Tide and The Golden State Company (Moon Tide's parent company) as well as external clients across a wide range of industries and project types.

The Community Manager, Social Media will be in charge of the upkeep and growth of the social media communities owned and managed by The Golden State Company and its wholly owned subsidiaries including the full-service agency Moon Tide.

To succeed in this role, the ideal candidate will possess a creative mindset, an analytical aptitude, and top-notch communication and presentation skills. The candidate will also demonstrate the ability to bond with clients at a variety of seniority levels and across functions. The Community Manager will collaborate with the sales leaders and cross-discipline team and will deliver work according to internal and external client expectations across a variety of industries. It will be critical for this role to support the sales and growth strategy within the social media channel for clients that are cross-channel marketers. KPIs for the role include client satisfaction and delivering against mutually established B2C and B2B social media benchmarks that include community engagement, growth and advocacy.

What We Offer You---

  • Direct mentorship from our Managing Director
  • Top-notch tools and human capital to support you
  • Medical, dental, and vision insurance
  • Paid Holidays
  • Sick Leave
  • Unlimited PTO
  • Pleasant, collaborative working environment with a friendly and approachable staff
  • Parking

    What You'll Be Working On...

    STRATEGY & RESEARCH

    • Be a social media marketing fanatic including actively identifying trends, best practices, relevant news, influencers, and other opportunities in social media and digital marketing.
    • Collaborate on the development of social media strategy for internal and external clients, providing research and insights for market landscape reports and competitive/comparative reviews and scans and contributing to broader strategy needs.
    • Execute tactical plans that deliver against social media strategies outlined by Social Media Director and support overarching marketing efforts on social channels for clients across industries for both paid and organic social.
      EDITORIAL CONTENT & COMMUNITY MANAGEMENT

      • Drive tactical social media content creation (paid and organic) in alignment with holistic content strategy and programming, as directed by Social Media Director.
      • Own the upkeep of social content calendars, daily posting, community and asset management.
      • In collaboration with Social Media Director and Creative team, develop assets and post copy that aligns with the brand tone and voice for client review process.
      • Drive community management of assigned external clients (TGSC and Moon Tide) and internal clients (The Golden State Company owned brands) community management.
        ANALYTICS & OPERATIONS

        • In conjunction with Sales and Business Intelligence teams, support the comprehensive performance goals to optimize social media efforts, while leveraging learnings and adapting to them.
        • Adhere to social media budgets/level-of-effort estimates and ensure judicious allocation of time to consistently deliver results.
        • Execute upon the optimization opportunities audience behavior and engagement to ensure that insights are integrated into current and future strategies, as well as develop frameworks to help refine our social media strategies.
        • Monitor and report performance of social media marketing efforts on an ongoing basis, leveraging benchmarks across B2B and B2C to establish/maintain best practices.
          LEADERSHIP

          • Be an emerging leader and strong social media voice for the assigned accounts across internal and external clients, presenting deliverables with confidence and activating upon performance feedback.
          • Be a social media partner to the Sales and Executive leadership teams to contribute to social- and digital-minded product sales solutions and packages.

            What We're Looking For in You...

            • Bachelor's degree in marketing, communication, journalism or related field
            • 3+ years' combined communication, marketing, social media and community management experience
            • Experience reporting on ongoing analytics and campaign-focused metrics
            • Experience working with editorial brands is highly preferred
            • Solid understanding of multiple platforms on Facebook, Instagram, TikTok, Snapchat, Twitter, YouTube, Pinterest, etc. / emerging platforms
            • Solid understanding of pop culture and Gen Z
            • Experience working in Keynote, Google suite, and Adobe suite
            • Experience with CMS platforms such as Spredfast or Sprinklr, and Adobe Creative Suite (Photoshop and Illustrator) are a plus
            • Must be skilled in Microsoft Office (Word, Excel, PowerPoint)
            • Proven ability to effectively manage multiple projects in a fast-paced, highly demanding environment
            • Highly organized, self-starter with excellent copywriting, presentation and verbal communication skills

              REPORTS TO:

              Director, Social Media, Los Angeles

              DIRECT REPORTS:

              None

              So if you've read this far and you have butterflies in your stomach, then you should apply right away!

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Keywords: Ryan Recruits, Los Angeles , Community Manager, Executive , El Segundo, California

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