Customer Relationship Management (CRM) Manager (Fixed-Term
Company: University of Southern California
Location: Los Angeles
Posted on: February 24, 2021
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Job Description:
Due to the Coronavirus (COVID-19) pandemic, we expect delays in
some of our hiring process and will leverage our digital
capabilities to continue recruiting top talent. For more
information on applying to USC during the pandemic please visit our
FAQ page . Keck Medicine of USC is hiring for immediate openings!
Apply now ! At USC Auxiliary Services, our mission is to create the
best USC experience for our students, faculty, staff, visitors and
community members, as we provide services across our six business
units (Hospitality, Housing, Transportation, Bookstores, USC Hotel
and the Los Angeles Memorial Coliseum). Auxiliary Services works
diligently to welcome all visitors into the Trojan family and we
are driven to succeed by our commitment to USC's core values. Our
team is comprised of some of the very best people in our
industries, with diverse backgrounds and experiences, who come
together to provide the best products and best service for all
Trojans. Customer Relationship Management (CRM) Manager
(Fixed-Term)Apply Auxiliary Services Auxiliary Services Los
Angeles, California
Please review the Important information for all USC job applicants
page for more details regarding your rights and obligations as a
job candidate.USC Auxiliary Services, one of the largest divisions
at The University of Southern California, is focused on making a
difference for over 65,000 students, athletes, faculty, staff, and
guests who visit our campuses each day. Through our innovative
services, our six central business units (USC Bookstores, USC
Hospitality, USC Housing, USC Transportation, the USC Hotel and the
Los Angeles Memorial Coliseum) collectively create the best USC
experience for future leaders, scientists, filmmakers, engineers,
and doctors alike. Auxiliary Services works tirelessly to welcome
all visitors into the Trojan family. We are driven to succeed by
our commitment to uphold our six unifying values in Integrity,
Excellence, Well-Being, Open Communication, Accountability, and
Diversity, Equity, and Inclusion.We are seeking a Customer
Relationship Management (CRM) Manager (6-Month Fixed-Term to join
our rapidly growing team.The Opportunity:The Customer Relationship
Management (CRM) Manager drives strategy, execution, and
performance of consumer engagement for CRM marketing program. This
individual will identify customer behaviors that drive lifetime
value and uncover opportunities for personalization across the
customer lifecycle.The Accountabilities:
Minimum Education:Bachelor's degree Minimum Experience:3 years
Minimum Field of Expertise:Bachelor's degree in marketing,
technology, science or related field. At least three years'
experience. in email marketing, CRM marketing, direct marketing,
database marketing, and/or lifecycle marketing. Expert knowledge of
marketing automation platforms. Experience using CRM/marketing
automation technology to drive business results, including CRM
databases. Knowledge of customer segmentation techniques, persona
development, and lifecycle management. Experience in marketing
analytics and analytics tools (e.g., Google Analytics). Knowledge
of customer segmentation techniques, persona development, and
lifecycle management. Experience with the entire process of
automated outbound and inbound marketing (e.g., lead
scoring/nurturing/routing, campaign development and management,
landing page and form building and optimization, and
reporting/analytics). Excellent written and oral communication
skills and ability to communicate with a wide range of internal and
external stakeholders.
REQ20097491 Posted Date: 02/15/2021 Apply Send jobs to friends
through work with me. With just one click and a connection to
LinkedIn, we can connect you with jobs that match your work
experience. Stay connected with University of Southern California
Interested in working for USC on a temporary basis? Contact Trojan
Talent Source (operated by Kelly Services) at (800) 409-1066 or
15HD@kellyservices.com . USC is an equal opportunity, affirmative
action employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, protected veteran status, disability, or any other
characteristic protected by law or USC policy. USC will consider
for employment all qualified applicants with criminal histories in
a manner consistent with the requirements of the Los Angeles Fair
Chance Initiative for Hiring ordinance (PDF) opens in a new window
. We provide reasonable accommodations to applicants and employees
with disabilities. Applicants with questions about access or
requiring a reasonable accommodation for any part of the
application or hiring process should contact USC Human Resources by
phone at (213) 821-8100, or by email at uschr@usc.edu . Inquiries
will be treated as confidential to the extent permitted by
law.
Keywords: University of Southern California, Los Angeles , Customer Relationship Management (CRM) Manager (Fixed-Term, Executive , Los Angeles, California
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