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Client Success Director

Company: Gympass
Location: Los Angeles
Posted on: February 24, 2021

Job Description:

We simplify wellness so you can find everything in one place. Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll change the way the world defines wellness: mind, body, and mood. WHAT MAKES A GYMPASSER? We are passionate about our mission! Whatever your job title is, here you can make a global impact and change people's lives. At Gympass, we collaborate, set high achievable goal expectations and focus on the end result. It's a challenging, evolving environment that allows you to learn and grow. You will face a disruptive and emerging business model that will push you in several areas, with no boundaries for creation and collaboration. THE OPPORTUNITY We are hiring a Client Success Director to our Client Success Team in the US !-- YOUR IMPACT

  • Responsible for defining, planning, and executing growth strategies for a portfolio of clients.
  • Focuses on critical, large, complex, high visibility, strategic, or tactically important accounts. May have a leadership role.
  • Become a trusted and valued partner to HR contacts as you share their mission to improve employee health, engagement, and happiness
  • Understand clients' objectives and deliver solutions to help them achieve them throughout the onboarding process and beyond by developing client-specific growth strategies
  • Plan initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Gympass Activation team to assist in end-to-end implementation
  • Present & implement best practice workflows to the client
  • Consult regularly with clients to review member growth rates, suggest member growth strategies, and provide relevant Gympass updates
  • Work with a broad range of internal stakeholders (Activation, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development) to develop member growth strategies and deliver on client and company goals
  • Analyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity
  • Continually analyze and improve new and existing client success processes and procedures
  • Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management
  • Renew, expand and renegotiate contracts on an annual basis
  • Present formal, quarterly readouts to most senior clients and decision-makers WHO YOU ARE
    • An accomplished individual with a Bachelor's Degree and 7+ years of experience managing client relationships in a client-facing position.
    • A dynamic leader with the ability to collaborate with cross-functional teams
    • Thrives working in a team environment and is able to guide the team in creating solutions
    • Ability to lead team independently and with limited supervision
    • Strong ability to coach, mentor, and advise internal and external partner
    • Track record of success in similar job function
    • An excellent communicator -- interpersonal, written, and public speaking -- with superior customer service to internal and external clients.
    • Detail-oriented with a deep understanding of managing multiple clients/projects concurrently. WHAT WE OFFER YOU We're a wellness company that is committed to the health and well-being of our employees. Our benefits include: WELLNESS: health, dental and life insurance-- GYMPASS DISCOUNT: We believe in our mission and encourage our employees and their families to find their passion too.-- PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. Competitive PTO starting on Day 1 and floating holiday in addition to 9 company-observed holidays PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. 100% paid parental leave of 12 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.-- CULTURE: An exciting and supportive atmosphere with ambitious people from around the world!-- Gympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Personal pronoun (optional):
      She / Her / Hers
      He / Him / His
      They / Them / Theirs
      Other
      Do you now or in the future require sponsorship? --*
      I am authorized to work for any employer in the country in which this position is based.
      I require/will require Gympass's sponsorship to obtain work authorization in the country in which this position is based (e.g. H-1B, TN, etc.)
      My status to work in the country in which this position is based is unknown.
      What is your desired base salary for this position? --*
      How did you hear about this opportunity? --*
      Do you know anyone who works for Gympass? --*
      If yes, please share their name.
      Do you know anyone that may have a vested interest in any of our gym partners, vendors or wellness apps? --*
      If yes, please share their name.
      Do you know anyone or does anyone in your family work at a Gympass client? --*
      If yes, please share which Gympass client.
      Voluntary Self Identification Gympass is committed to providing a welcoming and inclusive work environment, starting from the very beginning with our application process. We recognize we are not all the same; and that is our greatest strength. We hire talented and diverse people, not just because it's the right thing to do, but because it makes our company stronger. We know that bringing our unique experiences, diverse cultures, and perspectives together will help us achieve our mission of making the world a healthier place. Information collected as part of this survey :
      • is voluntary;
      • is anonymous; is not tied to your individual application; and does not have any bearing on your application; we will not know if you complete this survey or not;
      • is collected in aggregate only, for use in anonymized reporting related to our diversity and inclusion efforts. I identify my race/ethnicity: *
        American Indian or Alaska Native
        Asian
        Black / African American
        Hispanic or Latinx
        Middle Eastern or Northern African
        Native Hawaiian or Other Pacific Islander
        Two or more races
        White/Caucasian
        Other
        I don't wish to answer
        What gender identity do you most closely identify with? *
        Agender
        Genderfluid
        Gender non-conforming
        Genderqueer
        Female
        Male
        Non-binary
        Other
        I don't wish to answer
        What sexual orientation do you most closely identify with? *
        Asexual
        Bisexual
        Gay
        Heterosexual
        Lesbian
        Pansexual
        Queer
        Other
        I don't wish to answer
        Are you a person of transgender experience? *
        Yes
        No
        I don't wish to answer
        Veteran Status *
        I am not a protected veteran
        I identify as one or more classifications of a protected veteran
        I don't wish to answer
        Disability Status *
        Yes, I have a disability (or previously had a disability)
        No, I don't have a disability
        I don't wish to answer

Keywords: Gympass, Los Angeles , Client Success Director, Executive , Los Angeles, California

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