Company: The Wayfarer Downtown LA
Location: Los Angeles
Posted on: January 15, 2021
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reasonable accommodation to apply for one of our jobs, you will
find the contact information to request the appropriate
accommodation by visiting the following page: Job Category: Hotel
Management and Administration We are currently looking for a
General Manager for our boutique hotel in Downtown LA, The
Wayfarer!--Our General Managers understand the value of developing
a team to work towards their full potential to deliver an amazing
guest experience. With our playful one-of-a-kind style and central
location, live like a local at The Wayfarer hotel in Downtown Los
Angeles!! The ideal General Manager is entrepreneurial, motivated,
and able to execute operational strategies in a unique boutique
property for our valued guests. The General Manager will be a
"hands-on" leader and have the intrinsic desire to meet the needs
of our guests and team members. Items that will be instrumental in
driving the success of this hotel include: Community involvement,
an appreciation for family and food & wine, and a connection to
nature & the ocean. This property requires a GM that has a strong
rooms background along with experience in sales, food & beverage
and event planning. Essential Functions and Responsibilities of the
job include but are not limited to:
--- Adhere to Pacifica's Pure Stay guidelines to ensure the health,
safety and comfort of our team members and guests.
--- Utilize and reinforce the use of Proper Protective Equipment
(PPE) as required and in accordance with property specific
--- Exceeding Guest Expectations - Providing services that are
above and beyond for guest satisfaction and retention.
--- Demonstrating Leadership - Utilizing interpersonal and
communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example.
--- Developing and Building Teams - Encouraging and building mutual
trust, respect and cooperation among team members.
--- Improving Service - Improving service by communicating and
assisting individuals to understand guest needs, providing
guidance, feedback and individual coaching when needed.
--- Coaching and Developing Others - Identifying the developmental
needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills.
--- Modeling Appropriate Behaviors - Serving as a role model to
demonstrate appropriate behaviors.
--- Supervising Team Members - Supervising and managing team
members. Managing all day-to-day operations. Understanding team
members' positions well enough to perform duties in their
--- Making Decisions and Solving Problems - Analyzing information
and evaluating results to choose the best solution and solve
--- Communicating with Supervisors, Peers and Subordinates -
Providing information to supervisors, co-workers, and subordinates
by telephone, in written form, e-mail, or in person.
--- Managing Daily Operations of the Hotel - Managing day-to-day
operations, ensuring the quality, standards and meeting the
expectations of the guests on a daily basis.
--- Guiding, Directing and Motivating Subordinates - Providing
guidance and direction to subordinates, including setting
performance standards and monitoring performance.
--- Administrating Recognition Programs - Participating in team
member recognition programs, publicly recognizing good quality,
performance and service.
--- Organizing, Planning and Prioritizing Work - Developing
specific goals and plans to prioritize, organize and accomplish
--- Resolving Conflicts and Negotiating with Others - Handling
complaints, settling disputes, and resolving grievances and
conflicts, or otherwise negotiating with others.
--- Training and Teaching Others - Identifying the educational
needs of others, developing formal educational or training programs
or classes, and teaching or instructing others.
--- Tasks performed daily (regularly): Review/verify daily reports,
responsible for bank deposits, petty cash, guest relations, public
relations, facility inspection, sales calls, maintenance of
accepted standards of operations, monitor performance to
--- Tasks performed periodically:
Hire/train/coach/delegate/terminate team members, negotiate
contracts for goods and services following company policy,
negotiate groups along with room sales, order supplies and approve
invoices for payment, monitor and collect receivables, attend
community events (Chamber of Commerce, Visitors Bureau, etc.)
--- Tasks performed occasionally: Oversee hotel refurbishment,
travel to sales events and training seminars, survey competing
facilities, complete marketing reports, monitor monthly financial
statements, participate in hotel budgeting and planning.
--- Other duties from time to time as assigned by Manager.
Skills/Abilities/Other Requirements: Strong leadership,
salesmanship and public relations skills. Proficient in
supervising, training, coaching and counseling. Ability to make
timely, effective decisions. Ability to prioritize, organize and
delegate work assignments. Ability to maintain good team member
relations. Ability to develop and maintain effective guest
relations. Ability to manage multi-departmental operations. Ability
to direct performance of team members and follow-up with corrective
action where needed. Ability to work long hours, 5 to 6 days a
week. Basic accounting procedures. Computer skills; Word, Excel and
PowerPoint preferred. Operation of cash registers and calculator
helpful. Valid driver's license with proof of auto liability
insurance. Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave
are offered with this position along with a Team Member Travel
Program, encouraging each team member to visit sister properties
and enjoy exclusive team member rates for rest and relaxation. Our
client also encourages quarterly team building and giving back to
the communities in which they work through regular volunteering,
and select charity promotions throughout the year. Qualifications
Skills Preferred Novice Training Novice Novice Interpersonal
Communication (oral & written) Novice Microsoft Excel Novice
Leadership Novice Budget Novice Critical Thinking Novice Ability to
Understand & Improve Relationships Novice Behaviors Preferred
Innovative: Consistently introduces new ideas and demonstrates
original thinking Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Thought Provoking: Capable of making others think deeply on a
subject Team Player: Works well as a member of a group Leader:
Inspires teammates to follow them Functional Expert: Considered a
thought leader on a subject Detail Oriented: Capable of carrying
out a given task with all details necessary to get the task done
well Dedicated: Devoted to a task or purpose with loyalty or
integrity Motivations Preferred Growth Opportunities: Inspired to
perform well by the chance to take on more responsibility Goal
Completion: Inspired to perform well by the completion of tasks
Ability to Make an Impact: Inspired to perform well by the ability
to contribute to the success of a project or the organization
Education Preferred Bachelors or better in Hospitality and Resort
Management. Experience Required Full-service experience required
5-7 years: At least 5-7 years' experience as a General Manager
within hotel operations demonstrating progressive career path
responsibilities Preferred Strong English skills, both oral and
written. Experience in hiring, training, supervision, forecasting,
budget preparation, and cost control. Capable of putting together
and directing an efficient, effective team.
Keywords: The Wayfarer Downtown LA, Los Angeles , General Manager, Executive , Los Angeles, California
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