Vertical Client Solutions Manager, eCommerce

Company: Facebook
Location: Los Angeles
Posted on: January 15, 2021

Job Description:

We are looking for an exceptional leader for the Vertical Client Solutions Manager role. This role will focus on driving revenue and advertiser satisfaction. Success in this position requires strong CSM leadership, consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.This is an individual contributor position.

• Partner with Heads of Industry to identify highest priority clients/initiatives to drive near-term revenue
• On a day-to-day basis, work with Client Solutions Manager, Client Partners, and cross functional partners to complete client-facing work for identified high-priority clients and drive short-term, in-quarter incremental revenue (e.g., Sure-shots like increased utilization of newest solutions)
• List of identified high priority clients to be updated every quarter
• Execution of client-facing work might be a multi-quarter initiative
• Leverage learnings from day-to-day work and scale across clients and verticals
• Identify and action on client-facing revenue opportunities to grow the vertical business (e.g., Big-bet strategies aiming for increasing effectiveness of our current solutions)
  • 2+ years of experience in CSM role and driving impact on client engagement and revenue
  • Experience in actioning client-facing initiatives, with a track record of taking projects from opportunity to execution and results
  • Communication skills, with a track record of presenting to senior management
  • Experience in?uencing leadership and cross-functional stakeholders
    • Knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS
    • Experience as a Facebook user and knowledge of Facebook's ad products
    • Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships)
    • BA/BS degree in a technical or marketing fieldFacebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
      
      Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Keywords: Facebook, Los Angeles , Vertical Client Solutions Manager, eCommerce, Executive , Los Angeles, California