Genesys Cloud Solutions Engineer
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Genesys Cloud Solutions Engineer.
Key Responsibilities
Design, stage, configure, implement, and support IVR/ACD
scripts
Serve as a resident expert for Genesys CloudCX capabilities,
documenting requirements and designing artifacts for
implementation
Provide day-to-day support, perform complex IVR system
troubleshooting, and assist with customer acceptance testing
activities
Required Qualifications
Comprehensive telephony background with understanding of WebRTC,
SIP, VoIP, and QoS
5+ years of hands-on experience in large, multi-site contact center
environments
Experience administrating and supporting PureCloud (Genesys
Cloud)
Proven ability in developing architect flows, scripts, and IVR/ACD
attendant scripts
Strong architecture and systems planning skills with knowledge of
omni-channel technologies
Keywords: VirtualVocations, Los Angeles , Genesys Cloud Solutions Engineer, Engineering , Vista, California
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