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HVAC Service & Warranty Technician

Company: JW
Location: Los Angeles
Posted on: February 12, 2024

Job Description:

Service Champions is THE #1 INDUSTRY LEADER in Residential Air Conditioning, Heating & Plumbing and a premier provider of essential home services. We are driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountabilityand we keep our word treating every client like family.

Service Champions has an Immediate need for an HVAC Service Technician Specializing in Warranty Issues. The HVAC Warranty Technician position requires a technically trained technician. These technicians must also possess strong problem-solving skills, good communication with Manufacturer Representatives & Clients. This is a full time, year-round position reporting to our HVAC Operations Manager.


  • Diagnose, repair and report installation and service issues both "at-fault" and "no-fault" of Service Champions.
  • Coordinates with the Dispatch Department to ensure any warranty issues on recent service calls are completed beyond the client's satisfaction.
  • Diagnoses malfunctions of heating and air conditioning systems and/or components for the purpose of identifying repair/replacement needs necessary to maintain equipment and systems.
  • Repairs heating and air conditioning systems and related equipment (e.g. unit heaters, pumps, safety controls, etc.) for the purpose of providing residents with comfort.
  • Maintains tools, supplies and/or equipment (e.g. torches, cutters, drills, test equipment, sheet metal, filters, control components, gaskets, seals, etc.) for the purpose of ensuring the availability of items and equipment is in safe operating condition.
  • Orders repair parts and supplies to be completed same day or have them overnighted to be completed next day or at a client requested time (e.g. replacement parts, filters, compressor saver kits, associated hardware, etc.) for the purpose of maintaining inventory and ensuring availability of required items.
  • Prepares documentation (e.g. warranty parts, service records, requisitions, work performed, etc.) for the purpose of providing written support and/or conveying information.
  • Reviews warranty calls daily to improve the overall department quality and to prevent future warranty calls.
  • Partners with the Service Manager weekly to review current training topics, based upon warranty calls completed.
  • Conduct pre-season tune up training prior to the club member ship drop.
  • Verify and confirm all technicians are providing our customers a consistent WOW precision tune up and professional cleaning.
  • Represent yourself as the "Ideal Service Champions Technician" in your actions, appearance, words and adherence to our "Core Values".
  • Performs other tasks as assigned by the Service Manager or Dispatch Department.
    • Strong communication and customer service skills
    • Ability to work with high degree of integrity and promote positive company image
    • Analytical, Focused on Quality, and Results-driven
    • Ability to understand and follow oral and written directions
    • Excels within a team environment and willing to support all areas of our business
    • Satisfactory passing of mandatory pre-employment drug screen and background check
    • Valid driver's license, with minimal DMV infractions
      • The principal duties of this position are performed in a variety of environments, including customer homes, the outdoors, and field environments at development and work sites on uneven and rough terrain.
      • Required to work in outside weather conditions, including heat, cold, and temperature swings, for extended periods of time.
      • Requires concentration and attention to detail; requires a high level of organizational and prioritization skills.
      • Standing up to 8 hours per day; Walking up to 8 hours per day on uneven, difficult terrain.
      • Occasional heavy manual labor to include lifting and carrying up to 50 pounds.
      • Regular and repetitive grasping, gripping, reaching, bending, stooping, crouching, climbing, squatting, kneeling, and working overhead.
      • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
      • Expressing or exchanging ideas by means of the spoken word to impart oral information to others and to convey detailed spoken instructions accurately, loudly, or quickly.
      • The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, or alarms).
      • May work in closed or cramped space on occasion
        • $25-35/Hourly Rate
        • Company Vehicle w/Gas Card
        • 401K w/Company Match
        • Medical, Dental, Vision
        • Life Insurance
        • Paid Vacation
        • Paid Holidays

          Once hired, all employees must maintain a well-groomed appearance (i.e. a business-like haircut, clean shaven (no facial hair), and no visible tattoos.)

          We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

          This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Service Champions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

          #Pando1PandoLogic. Keywords: Warranty Technician, Location: LOS ANGELES, CA - 90040

Keywords: JW, Los Angeles , HVAC Service & Warranty Technician, Engineering , Los Angeles, California

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