Sr. Implementation Engineer

Company: Atlas Technica
Location: Los Angeles
Posted on: May 29, 2023

Job Description:

Title: Sr. Implementation Engineer
Reports to: Project Engineering Manager

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

The Sr. Implementation Engineer role, at Atlas Technica, is a detail-oriented, highly visible, client-facing role focusing on onboarding new clients and is expected to deliver technical projects, respond to inbound customer queries as well as provide outbound customer advisories for technical onboarding in a rapidly growing fast-paced environment. You will be working with other Implementation Engineers, Sr. Project Engineers and System Engineers in a very collaborative environment which allows for very quick technical growth.

Responsibilities

• Hands-on, technical implementation engineer with the ability to architect and implement technical and security solutions as well as transition work plans for client startups and existing client infrastructures.
• Build out client infrastructures which would include cloud-based SaaS solutions, virtual servers, networking equipment, desktops, laptops, and other common office technology.
• Perform cloud and infrastructure assessments with the ability to make recommendations to enhance our service offering and add value to clients.
• Continuously improve process and efficiencies of implementation and integration of new and existing technologies by developing automation or utilizing known toolsets.
• Create and execute technical work plans to meet project deadlines.
• Ability to proactively work cross-functionally to build relationships and rapport amongst highly technical and non-technical co-workers and clients.
• Participate in research, design, and testing of new and existing technologies to add value to client business objectives.
• Provide technical escalation and act as a subject matter expert for existing Implementation Engineers and clients while in the project.
• Work with Project Managers and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Help cross-train, upskill, coach, and mentor engineers and interns.
• Attend client-facing meetings.
  Qualifications
  
  • 3-5 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration).
  • 1-3 years of end-user support/desktop support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, deployment of home networks
  • 2-3 years of implementation and support of cloud products: Microsoft 365, Box, Dropbox, SharePoint / OneDrive, Azure, Intune, Conditional Access.
  • 1-3 years implementing and supporting enterprise networking equipment such as Palo Alto / Cisco Firewalls, Cisco Switches, Cisco / Meraki / Ubiquiti WAPs.
  • Advanced Systems Administration and Design: Strong knowledge of Microsoft Windows Server Platforms as well as Azure Active Directory, Active Directory, Group Policy, and email flow troubleshooting.
  • Knowledge of Microsoft 365 and Azure licensing.
  • 2-3 years implementing and supporting cybersecurity products such as Mimecast, Sophos, Symantec, or Proofpoint.
  • Strong knowledge of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing Protocols, Switching, and Firewalls.
  • Proven ability to use Microsoft PowerShell scripting and/or the Microsoft Graph API to automate Microsoft 365 management tasks.
  • Financial industry experience including familiarity with market vendor applications such as Bloomberg, Thompson Reuters, FactSet, CapIQ.
    Desirable Qualities
    
    
    • Managed Services Provider and Public Cloud experience are big pluses.
    • Bachelor's degree preferred but not required.
    • Very organized with excellent communication skills.
    • Goal-oriented individual with proven ability to solve problems creatively.
    • Ability to multitask in a fast-paced environment.
    • Excellent analytical skills.
    • Proven ability to complete projects according to outlined scope, budget, and timeline.

Keywords: Atlas Technica, Los Angeles , Sr. Implementation Engineer, Engineering , Los Angeles, California