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Enterprise Solutions Engineer - West Region

Company: GitHub
Location: Los Angeles
Posted on: January 16, 2022

Job Description:

GitHub helps software teams succeed by enabling them to build better software, together. We're looking for experienced Solutions Engineers in the Western US to provide pre- and post-sales support to some of the most technically advanced software organizations in the world. A Solutions Engineer is responsible for the technical relationships with customers and prospects, working as a trusted advisor with customers to remove technical objections and creatively address pain points in a customer's SDLC. Solutions Engineers at GitHub also work internally with sales and product development to identify and communicate solutions which meet customers' ever changing business needs against the capabilities of GitHub's platform.

We're extremely passionate about the quality of our work. If you are technically sharp and people oriented, you might be a fit for this role!

Pre-Sales Responsibilities:
Identifying customer business requirements and matching them to product features
Building joint customer strategies with enterprise sales, support and field services to encourage product adoption
Providing live demonstrations of the GitHub Enterprise platform to prospective customers
Answering GitHub product questions and helping customers and prospects to take full advantage of the GitHub product
Answering GitHub technical questions and helping customers integrate GitHub with their existing development tools and workflows
Building relationships with key decision makers and serving as a customer's technical point of contact
Educating prospects on product implementation and usage
Learning about customers' successes and challenges, sharing customer feedback within GitHub, and advocating for customer interests
Maintaining awareness of internal GitHub initiatives and the developer tools industry, including source control management (SCM), application security, CI/CD, and project planning.

Post-Sales Responsibilities:
Acting as intermediary between sales and other technical teams to best meet customer needs
Communicating customer feedback and perspectives to appropriate teams to be considered in product strategy
Documenting technical considerations, collecting existing articles, and contributing to internal knowledgebases as a resource for other teams, customers, and partners

Qualifications:
3+ years of experience in sales/solutions engineering, technical consulting, or DevSecOps operational roles
Customer-facing experience
Remote work friendly, with ability to travel up to 30% when needed and safe to do so
Team-oriented and strong collaboration skills
Passionate commitment to quality and success
Excellent verbal and written communication skills
Strong public speaking ability
Growth mindset
Can quickly identify and solve technical and business challenges related to software delivery
Ability to relate technical concepts to customers of all technical backgrounds
Knowledge of Source Control Management (SCM) tools and workflows
Knowledge of Continuous Integration, Continuous Delivery (CI/CD) architecture, tools and workflows
Comfortable working in a fast-paced and dynamic environment
Must be legally authorized to work in the United States
Must be located in the Western US

Preferred Qualifications:
In-depth knowledge of the Software Development Lifecycle (SDLC)
Knowledge of software composition and security analysis, SAST/DAST tooling
Experience working in or with large software development teams
Knowledge of Git and GitHub workflows
Ability to articulate the value of DevOps and DevSecOps
Knowledge of DevSecOps patterns and industry trends

Who We Are:

GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world's most important technologies. We foster a collaborative community that can come together-as individuals and in teams-to create the future of software and make a difference in the world.

Leadership Principles:

Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

Keywords: GitHub, Los Angeles , Enterprise Solutions Engineer - West Region, Engineering , Los Angeles, California

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