Uber Speech Applications Development Engineer

Company: Uber
Location: Westlake Village
Posted on: May 5, 2021

Job Description:

*About the Role:*----Our mission is to enable decision-makers by providing a speech platform to provide easy access to speech technologies in order to grow and support Uber's business.Cognitive Computing team brings together Uber's products, state of the art cognitive technologies and Uber's engineering infrastructure to deliver automated assistants to provide enhanced customer experience.-- Our automated assistants are conversational in nature. They are capable of interacting with customers, performing cognitive analysis of customer interactions at real time and responding and interacting automatically with the customers. Our automated assistants are built on dialog management frameworks, Uber's support logic, natural language understanding models and customer communication data to deliver automated support experience that reduces burden on human agents and provides faster response to the customers. We constantly thrive on providing the next generation of customer assistants which are a result of Uber's big bold bets. Our assistants are capable of interacting with customers in diverse channels ranging from Uber Application chat features, external-- channel Whatsapp to automated-- speech based support via Uber's phone support lines. We are continuously looking to expand the capabilities of the assistants and exploring new areas and channels of communication to launch new assistants.At Uber, we are working on delivering the best-in-class conversational experience for customers. As a speech applications engineer you will be delivering magical experiences to our earners, eaters and riders. You will work closely with multi-disciplinary teams within Uber and externally. You will own the development, deployment and maintenance of these applications.--*What the Candidate Will Do:*--We are seeking a strong and passionate speech applications developer with experience in delivering large conversational systems to our customers. You will be responsible to work with multidisciplinary teams to synthesize the user requirements and deliver robust applications. You will own end to end flow delivery and ensure customer satisfaction and automation rates are balanced. An ideal candidate has delivered industry leading natural language personalized speech solutions. The candidate will need to:* Work with designers and user experience teams to translate voice flows to Engineering Design. Collaborate with the design teams to produce high quality flows.* Work with speech and data scientists to understand and produce metrics and reports.* Implement the flows using industry leading conversation authoring tools such as Dialog Flow or Lex or third party engines.* Take ownership of code, testing and best engineering practices.* Develop microservices, APIs and scalable software components.* Ensure that logging, reporting and monitoring are built-in.* Provide ongoing support and troubleshooting.* Ensure functional reporting for Speech and Data Scientists.* Work with internal and external partners to influence the speech roadmap and close architectural gaps.* Work with global customers to deliver local solutions.* Understand intricacies of speech technologies and solutions.*Basic Qualifications:** Fluent in one of these programming languages: Java, Golang* Comfortable in one of these scripting languages: Javascript, Python* Experience in Speech processing systems such as an Interactive Voice Response-- (IVR), voice processing, and speech recognition--* Experience with system architecture design--Preferred Skills:* Familiarity with conversational assistants especially conversational data* Familiarity with natural language processing* Dialog management systems like Google Dialogflow, Amazon Alexa* Cloud computing experience like AWS, GCP* Ability to decompose complex business problems into clean, extensible, performant services and systems* Experience with production-quality services, deployment, monitoring, and reliability.* Experience with distributed storage and database systems--* Self driven to identify opportunities to make things better and efficient.* Performance troubleshooting and tuning experience.* Comfortable with cloud computing environments.----At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.----We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.----Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A).

Keywords: Uber, Los Angeles , Uber Speech Applications Development Engineer, Engineering , Westlake Village, California