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Desktop Engineer

Company: Eleven Recruiting
Location: Los Angeles
Posted on: February 23, 2021

Job Description:

The Desktop Engineer will support our client's employees, providing remote support and white glove treatment.Responsibilities* Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions* Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person* Provide administration for various technology platforms in mobility, messaging, collaboration or unified communication spaces* Test and deploy hardware and software solutions* Provide best-in-class, white-glove customer service over the phone/email and in person* Proactively reach out to customers about their technology needs and address issues before they occur* Follow up with customers to ensure their technology needs are being met and issues are resolved* Update and maintain technology knowledgebase with customer-facing content as well as internal troubleshooting content* Track and thoroughly detail technology issues through ticketing system* Identify issues, propose solutions and test new technologies or process changesRequirements* Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems* Experience with SCCM and JAMF* Strong experience troubleshooting complex Windows 10 operating system issues* Experience using PowerShell for scripting and automation* Experience building AV/video conferencing solutions, telephony systems, messaging platforms or collaboration tools* Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely* End user-focused, excellent communication skills, and best-in-class customer support* Proven excellence in customer service, interpersonal, customer-facing skills* Strong listening and problem-solving skills* BSc/BA in IT, Computer Science or relevant field

Keywords: Eleven Recruiting, Los Angeles , Desktop Engineer, Engineering , Los Angeles, California

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