Customer Success Analyst
Location: Riverside
Posted on: June 23, 2025
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Job Description:
Position Information The Customer Success Analyst role is a
customer-focused function, working to ensure a successful and
productive working relationship with campus partners. The position
will assist in understanding the needs of campus partners,
providing support, and facilitating communication between partners
and internal ITS teams. This role will report to the Director of
Campus Support. This position is classified as on-site. The full
salary range for the Customer Success Analyst is $31.85 - $56.66
per hour. However, the pay scale for this position is UP TO $35.92
per hour. UCR bases salary offers on a variety of considerations,
such as education, licensure and certifications, experience, and
other business and organizational needs. Applicants must have
current work authorization when accepting a UCR staff position.
Currently, UCR is unable to sponsor or take over sponsorship of an
employment Visa for staff. As a university employee, you will be
required to comply with all applicable University policies and/or
collective bargaining agreements, as may be amended from time to
time. Federal, state, or local government directives may impose
additional requirements. Education Education Requirements
Bachelor's degree in related area and/or equivalent
experience/training. (Required) Certification Requirements Business
Relationship Management Professional (BRMP) Certification
(Preferred) Experience Requirements 2 - 4 years of related
experience. (Required) 1 Year Engagement Advocate or relationship
management experience (Preferred) Minimum Requirements Demonstrates
analytical and problem-solving skills. Is beginning to apply
organizational development and effectiveness concepts and skills.
Demonstrates ability to learn quickly, reason, synthesize and
generalize based on information obtained. Have effective verbal and
written communication skills. Has basic knowledge of the
organizational development and effectiveness field. Preferred
Qualifications Basic understanding of IT services and support.
Proactive approach to identifying and addressing potential issues.
Ability to work both independently and as part of a team.
Customer-centric mindset to understand customers' perspectives and
needs. Additional Information In the Heart of Inland Southern
California, UC Riverside is located on nearly 1,200 acres near Box
Springs Mountain in Southern California; the park-like campus
provides convenient access to the vibrant and growing Inland
region. The campus is a living laboratory for the exploration of
issues critical to growing communities' air, water, energy,
transportation, politics, the arts, history, and culture. UCR gives
every student, faculty and staff member the resources to explore,
engage, imagine and excel. UC Riverside is recognized as one of the
most ethnically diverse research universities in the country
boasting several key rankings of which we are extremely proud. UC
Riverside is proud to be ranked No. 12 among all U.S. universities,
according to Money Magazine's 2020 rankings, and among the top 1
percent of universities worldwide, according to the 2019-20 Center
for World University rankings. UC Riverside is the top university
in the United States for social mobility. - U.S. News 2020 UCR is a
member of the University Innovation Alliance, the leading national
coalition of public research universities committed to improving
student success for low-income, first-generation, and students of
color. Among top-tier universities, UC Riverside ranks No. 2 in
financial aid. - Business Insider 2019 Ranked No. 2 in the world
for research, UCR's Department of Entomology maintains one of the
largest collections of insect specimens the nation. - Center for
World University Rankings UCR's distinguished faculty boasts 2
Nobel Laureates, and 13 members of the National Academies of
Science and Medicine. The University of California is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status, or other
protected categories under state or federal law. It is the policy
of the University of California to undertake affirmative action and
anti-discrimination efforts, consistent with its obligations as a
Federal and State contractor. For information about our generous
employee benefits package, visit: Employee Benefits Overview
Keywords: , Los Angeles , Customer Success Analyst, Customer Service & Call Center , Riverside, California
