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Lead Strategic Designer

Company: The Boston Consulting Group, Inc.
Location: Los Angeles
Posted on: January 22, 2020

Job Description:

Lead Strategic Designer (The Boston Consulting Group, Inc. - Manhattan Beach, California): Maintain full ownership of the strategic design work stream within client management to create human-centered user experiences, digital products, and services through collaborative problem solving and management of a multidisciplinary team. Specific duties include: plan, manage, and conduct ethnographic research and contextual design investigations to understand customer behaviors, pain points, needs and aspirations; directly manage the evaluation, development and growth of individual contributors; manage the planning and execution of internal cohort initiatives in order to help the cohort grow from a culture, learning, content perspective; lead business development effort from start to finish which includes planning and executing onsite visits, and the planning and scoping of innovation and incubation projects to ensure proper execution; contribute to the development of thought leadership across a range of emerging business, technology and design topics; identify insights from customer research and market analysis; apply divergent design thinking techniques for the conceptual development of products, services and/or physical connected form-factors; converge innovative ideas to a set of digital and tangible products, services and/or physical connected form-factors in partnership with venture architects, product managers and engineering; communicate design ideas using techniques, including product concepts, service models, customer journeys, industrial designs, system maps and infographics; and partner with venture architects, product managers and growth architects to ensure that new ventures and business builds are set up to deliver value in line with design intent. Master's degree in Strategic Design, Industrial Design, Interaction Design, Architecture or related field (willing to accept foreign education equivalent) plus four (4) years of experience performing human-centered design including research, generative ideation, and concept development, which must include at least two (2) years of experience launching new business, products and services to market. Alternatively, will accept a Bachelor's degree in Strategic Design, Industrial Design, Interaction Design, Architecture (willing to accept foreign education equivalent) and six (6) years of experience in performing human- centered design including research, generative ideation, and concept development, which must include at least two (2) years of experience launching new business, products and services to market. Specific skills/other requirements (quantitative experience requirements not applicable to this section) - must possess the following: (i) leading and performing qualitative research, including research planning for ethnography and expert and proposition testing and synthesizing qualitative research to identify clear and actionable insights for strategy and concept development; (ii) employing collaborative design techniques to drive multidisciplinary teams and clients through design thinking activities, from objective setting to designing proper stimuli for effective ideation; (iii) developing brand vision, feature definition, product journey, and service blueprint; (iv) engaging in visual storytelling by directing and creating visual assets and aids to communicate customer journey maps and presentations with proper content fidelity; (v) defining scope for quantitative research and completing statistically viable quantitative studies; (vi) driving towards and developing opportunity frameworks including ecosystem maps, value chain maps, frictions maps, user archetypes and personas to support concept development; (vii) performing digital product prototyping and testing; and (viii) developing future visioning methods and applying them to multiple industries. Domestic/international travel (up to 50%) required based on company/client need. Multiple positions available. Must have unrestricted authorization to work in U.S. M-F, 9:00 a.m. to 6:00 p.m. 45+ hours per week. Send resume to DVLSD@bcg.com. An Equal Opportunity Employer.

Keywords: The Boston Consulting Group, Inc., Los Angeles , Lead Strategic Designer , Business , Los Angeles, California

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