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Front Office Assistant II

Company: MemorialCare Health System
Location: Costa Mesa
Posted on: September 15, 2018

Job Description:

Responsible for the performance of multiple duties in the physician medical office, including telephone answering and triage, appointment and resource scheduling, insurance verification, revenue processing, charge and payment posting and patient check-in and check-out according to the office specific protocols. Staff is knowledgeable about and follows office protocols regarding HIPAA and patient privacy. Projects an image of professionalism in communication, appearance and conduct. Supports the Nautilus Healthcare Management Group mission and customer service excellence standards. Participates in the continuous quality improvement process. Maintains a working knowledge of departmental standard operating procedures. This knowledge may include the use of specialized instrumentation, Quality Control requirements, and preventive maintenance. Understand and explain most insurance and billing questions Knowledge of CPT and ICD-10 coding procedures Must excel in interpersonal communication and customer service and be able to work both independently and as part of a team. Be organized, detailed oriented and accurately completes follow through. Must have the ability to problem solve to logical conclusion and demonstrate initiative and responsibility. Must have good listening skills and the ability to communicate effectively and clearly both verbally and in writing. This includes the ability to professionally and diplomatically discuss difficult topics while promoting the Company's position. Strong typing and data entry skills Familiarity with automated Practice Management computer systems Ability to communicate effectively in written and verbal form. Ability to be at work and be on time. Ability to follow company policies, procedures and directives. Ability to interact in a positive and constructive manner. Ability to prioritize and multitask. Three (3) or more years of experience in the medical office. General clerical skills to include typing, filing, scanning and calculator use. Computer experience required. Medical office experience strongly preferred. Working knowledge of medical terminology strongly preferred. Electronic medical records experience preferred.

Keywords: MemorialCare Health System, Los Angeles , Front Office Assistant II, Administration, Clerical , Costa Mesa, California

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