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Front Office Specialist - Highland Park

Company: Planned Parenthood Pasadena and San Gabriel Valley
Location: Los Angeles
Posted on: May 28, 2023

Job Description:

Planned Parenthood Pasadena & San Gabriel Valley (PPPSGV) has been proudly serving our community since 1933 and is one of the original Planned Parenthood affiliates in the nation.

We provide reproductive health care, health education and advocacy from our five health centers in Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena, in addition to our telehealth clinic. We strive to ensurethesexual and reproductive health services we provide align withtheneeds ofthecommunities we serve. Our service area extends from Glendora to Glendale and fromtheSan Gabriel mountains totheSan Bernardino freeway, home to 24 communities and a diverse population of 1.4 million people.

Today, PPPSGV sees over 60,000 patient visits per year and delivers over 15,000 opportunities for sex and relationship education in our schools and colleges.

We offer safe and legal abortions. We are committed to providing accurate, non-judgmental care and resources by helping our patients overcome financial, transportation, and other barriers to care. In addition, we work with abortion funds and practical support network to support our patients. Our abortion care has increased every year since 2018 with an average of 3,500 abortions per year. We saw close to 4,000 abortion patients in 2022 alone, approximately 59 were out-of-state patients.

The Front Office Specialist is the face of PPPSGV and responsible for supporting the delivery of health care services. The Front Office Specialist facilitates the patient visit by registering patients, ensuring applicable eligibility and demographic information is accurately captured in the practice management system and interfacing with the patients and other health center staff to ensure high quality, efficient delivery of care and maximum reimbursement from 3rd party payors.

As a Front Office Specialist, you will change lives while you:

  • Register/Check-in patients
  • Display strong listening skills
  • Accurately collect and enter demographic information
  • Accurately assess fee category for sliding fee scale
  • Correctly identify patient's insurance plan or provider group
  • Accurately input of all 3rd party payer information to ensure maximum reimbursement to PPPSGV
  • Effectively collect required co-pays and deductibles on the date of service
  • Accurately communicate Insurance plan coverage to back office
  • Schedule patient appointments
  • Solicit feedback from patients at checkout regarding their visit
  • Must follow HIPAA guidelines
  • Post charges to Electronic Practice Management System (EPM) for all pay types following established practices and procedures. Runs end-of-day reports as directed by Center Manager
  • Ensure accuracy of charges from Electronic Medical Records System (EMR) for all pay types following established practices and procedures using Electronic Practice Management System (EPM). Run endof-day reports as directed by Center Manager
  • Ensure all charges are entered into E.H.R on the day of the visit
  • Ensure all charges are entered on date of service
  • Function as charge entry specialist. Act as resource for other front office staff resolving problems and errors with charge entry. Contacts billing department personnel as necessary to help resolve health center billing questions or problems
  • Contact insurance companies to obtain benefit information and authorization for services when needed
  • Contact appropriate staff to obtain information needed to complete billing and to resolve errors
  • Notify supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware
  • Provide training on EPM system to new Front Office staff and on-going training for all staff
  • Compile data for health center tracking and may perform daily audits
  • Demonstrate PPPSGV customer service standards
  • Oversee the cleanliness and comfort of the lobby and patient restroom
  • Contribute to achieving health center productivity goals
  • Solicit donations from patients per PPPSGV guidelines
  • Communicate clearly and concisely
  • Communicate effectively in stressful situations
  • Strongly contribute in the team's success
  • Train new hires or staff needing cross-training (as designated)
  • Perform other duties as assigned

    We are looking for someone with the following:
    • Education:
    • High School Diploma or the equivalent.
    • Experience:
    • Insurance verification and charge entry experience highly preferred.
    • One to two years customer service experience, preferably in a health care, medical or social services setting.
    • Other:
    • Ability to keep track of more than one task at a time
    • Must be detail orientated
    • Ability to establish rapport with all clients
    • Must be able to understand and follow commercial insurance, MediCal and FPACT contract guidelines
    • Ability to take initiative and to utilize resources effectively
    • Willingness to maintain relevant knowledge about insurance, anatomy and physiology, methods of contraception, STDs, pregnancy, adoption, abortion, early prenatal care, community resources, Agency protocols and referral procedures and all Planned Parenthood programs
    • Must be able to work independently and as part of a team
    • Some positions require bilingual (Spanish/English/Mandarin) skills
    • Flexible scheduling includes weekend and evening hours. Assigned shift times may fluctuate
    • Willingness to work and travel to other centers as needed based on health center patient demand
    • Ability to communicate effectively with clients and co-workers of all backgrounds
    • Capable of maintaining professionalism and composure when under pressure
    • Ability to maintain confidentiality and discretion
    • Must have strong computer skills with knowledge of Microsoft Word, Excel, Outlook, and the Internet
    • Must have the willingness and ability to adapt to change including advances in technology
    • Must have excellent customer service and be committed to providing the highest level of customer satisfaction
    • Consistently display flexibility and must adapt to change
    • Must display strong problem solving and critical thinking skills
    • Maintain professional appearance
    • Follow PPPSGV attendance policy
    • Supportive of the mission and goals of Planned Parenthood.
    • Commitment to quality healthcare, "No Matter What"

      $18 - $20 an hour

      The hiring rate for this position is: $18- $20/hour + Medical, Dental, Vision, 401k Matching Program, Premium CALM account, holidays, paid time off, and more!

      PPPSGV is committed to fostering an inclusive and diverse workplace. We offer a series of workshops during employee onboarding and throughout the year. We also provide additional opportunities to get involved in our diversity, equity, and inclusion (DEI) work through various task forces, conferences, and staff retreats.

      We are a prominent team of passionate health experts who adhere to the highest standards as we collaborate and care for people without judgment. As we stand in solidarity with communities of color, we demand greater diversity, equity and inclusion (DEI) within our organization.

      Join our team and be part of a powerful movement to shape the future of sexual and reproductive health!

      Planned Parenthood Pasadena & San Gabriel Valley is an Equal Opportunity Employer.

      Please visit our careers page for more information: Careers at PPPSGV - Planned Parenthood Pasadena & San Gabriel Valley

Keywords: Planned Parenthood Pasadena and San Gabriel Valley, Los Angeles , Front Office Specialist - Highland Park, Administration, Clerical , Los Angeles, California

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