Office Associate

Company: Wismettac Asian Foods Inc
Location: Santa Fe Springs
Posted on: May 28, 2023

Job Description:

The Office Associate contributes to the efficient operation of the team by providing support to the National Key Account Manager and other team members involved in pursuing and growing the non-Asian sales segment for Wismettac Asian Foods. The Office Associate is responsible for assisting the team in managing and coordinating the operations on a day-to-day basis and being the main contact person with various clients, external customers, and internal branch personnel involved in the business, as well as the HQ personnel in Los Angeles. The Office Associate will be responsible for office and administrative functions, which include but are not limited to order entry, customer contact, and managing communications on inventory positions.Essential Job Functions:Keep the National Key Account Manager updated on the status of key segments of workflow with proper communication methods (via email, phone call, in-person meeting) based on different circumstances.Prepares periodic reports, as required, and requested, showing detailed information, such as sales volume, potential sales, and status of active pursuits.Ensure that clients, customers, and internal employees receive outstanding service by providing a friendly environment which includes greeting and assisting every contact, maintaining outstanding product knowledge, and all other components of customer service.Review customer orders and ensure that orders are processed through the order processing system.Receive and respond to customer inquiries by phone, email, and or any other means regarding order information, such as unit price, inventory, shipping dates, and any anticipated delays. As well as respond to customers' inquiries or complaints and direct them to responsible personnel.Check inventory to determine the availability of requested merchandise in communication internally and externally.Organize, maintain, and file relevant records (i.e., orders received, vendor communication, commission information).Communicate cross-functionally with all internal employees involved in the needs of the business.Monitors and updates shipping/receiving schedule to ensure that they are meeting customers' needs.Follow-up with the relevant parties (i.e., Product Development, Logistics, vendor, and other branch locations within Wismettac) to ensure timely and accurate deliveries.Responsible for daily registration activities including but not limited to printing invoices, matching purchase orders as necessary, checking on payments, mailing invoices, creating payment orders, and filing permanent copies.Provides customers with product information including pricing, delivery, inventory stocking, and/ or back-order availability, functionally equivalent cross matches, and value-added product information.Perform other related duties as required.Experience/Education:The ideal candidate will have a High School Diploma and at least 4 years of office or business experience. Experience with MS Office - Excel, Outlook, and Word. Marketing background a plus.Knowledge/Skills/Ability:The Office Associate will have knowledge of Asian Food products sold by the CompanyKnowledge of office methods and practices including familiarity with office equipmentKnowledge of Microsoft applications (i.e., Word, Excel, Access, PowerPoint)Knowledge to use Oracle ERP system.Preparation of Sales promotional material (Sell Sheets, Brochures, etc.)Good interpersonal, written, and verbal communication skillsAbility to collaborate with various personnel, inside and outside of the company.Strong customer service orientation with the ability to initiate and sustain productive business relationships with customers and vendors.Good problem-solving skills with the ability to develop solutions or various options to issues/problems.Good organization skills and ability to organize and prioritize numerous tasks and complete them under various time constraints.Ability to use the telephone in a professional and courteous manner.Assemble, sort, and/or distribute documents, supplies, and/or materials/items.Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.Ability to follow written and/or oral instructions.Ability to listen to, and understand, information and ideas as presented verbally, and ask questions as appropriate.Working Conditions:The Office Associate position is an on-site position that usually works a standard 40 hours a week in a clean office environment; however, some work shifts or overtime during busy periods may be necessary. Some travel may be required in assisting the team involved in the business. Compensation and Benefits*: Wismettac offers competitive pay and many perks/ benefits, which include: Pay Range: $18.0 to $26.00 per hourHealth InsuranceVision InsuranceDental InsuranceLife & accident insurancePet Insurance401(k) with company matching19 days of paid time offWellness program and EAP assistanceand much more (please see attachment for benefit summary) PDN-99071046-843e-4358-ad0b-47a356b6f45a

Keywords: Wismettac Asian Foods Inc, Los Angeles , Office Associate, Administration, Clerical , Santa Fe Springs, California