Receptionist

Company: Simpson Thacher & Bartlett LLP
Location: Los Angeles
Posted on: May 17, 2022

Job Description:

Job DescriptionDescription/Job SummaryThe Receptionist Level I is responsible for answering incoming telephone calls, processing requests for transportation, phone assistance and document transmissions, and greeting a moderate volume of visitors.Responsibilities/Duties

• Answer up to 50 incoming telephone lines in a timely, friendly, professional manner; record messages with accuracy and appropriately handle or refer questions and requests
• Assist with placing international calls, conference calls, and paging
• Greet people entering establishment, determine nature and purpose of visit and direct to specific destination, ensuring all visitors receive a professional and courteous welcome
• Identify Partners and Directors by name and facial recognition in order to provide them with immediate responses and updates
• Update arrivals and departures of attorneys and management personnel in Leave Phone Message system and visitors in the Escort Register
• Monitor incoming fax queues and route to correct recipients
• Transmit PDF scans and faxes
• Troubleshoot and test fax transmissions for various locations
• Process transportation requests for visitors and staff; issue confirmation emails to requestor
• Follow daily assignment schedule to ensure reception coverage on multiple floors and various locations
• Perform other duties as assignedRequired Skills
  • Ability to communicate in a clear and professional manner
  • 2 to 4 years of relevant experience required
  • Strong telephone etiquette and customer service abilities
  • Attention to detail; ability to take and distribute accurate and clear messages both verbally and in writing
  • Strong organizational and multi-tasking skills with the ability to adjust as per the changing environments
  • Demonstrate enthusiasm and attentiveness
  • Basic math skills: add, subtract, multiply, and dividePreferred Skills
    • Basic knowledge of MS Outlook and Word required; basic knowledge of Excel and PowerPoint preferred
    • Ability to type 30 wpm; 50 wpm preferredRequired Education
      • High School Diploma or equivalent Preferred Education
        • Associate's Degree in Business or Communications preferred
        • Professional certification in customer service or administration preferred

Keywords: Simpson Thacher & Bartlett LLP, Los Angeles , Receptionist, Administration, Clerical , Los Angeles, California