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Company: Simpson Thacher & Bartlett LLP
Location: Los Angeles
Posted on: May 17, 2022

Job Description:

Job DescriptionDescription/Job SummaryThe Receptionist Level I is responsible for answering incoming telephone calls, processing requests for transportation, phone assistance and document transmissions, and greeting a moderate volume of visitors.Responsibilities/Duties

  • Answer up to 50 incoming telephone lines in a timely, friendly, professional manner; record messages with accuracy and appropriately handle or refer questions and requests
  • Assist with placing international calls, conference calls, and paging
  • Greet people entering establishment, determine nature and purpose of visit and direct to specific destination, ensuring all visitors receive a professional and courteous welcome
  • Identify Partners and Directors by name and facial recognition in order to provide them with immediate responses and updates
  • Update arrivals and departures of attorneys and management personnel in Leave Phone Message system and visitors in the Escort Register
  • Monitor incoming fax queues and route to correct recipients
  • Transmit PDF scans and faxes
  • Troubleshoot and test fax transmissions for various locations
  • Process transportation requests for visitors and staff; issue confirmation emails to requestor
  • Follow daily assignment schedule to ensure reception coverage on multiple floors and various locations
  • Perform other duties as assignedRequired Skills
    • Ability to communicate in a clear and professional manner
    • 2 to 4 years of relevant experience required
    • Strong telephone etiquette and customer service abilities
    • Attention to detail; ability to take and distribute accurate and clear messages both verbally and in writing
    • Strong organizational and multi-tasking skills with the ability to adjust as per the changing environments
    • Demonstrate enthusiasm and attentiveness
    • Basic math skills: add, subtract, multiply, and dividePreferred Skills
      • Basic knowledge of MS Outlook and Word required; basic knowledge of Excel and PowerPoint preferred
      • Ability to type 30 wpm; 50 wpm preferredRequired Education
        • High School Diploma or equivalent Preferred Education
          • Associate's Degree in Business or Communications preferred
          • Professional certification in customer service or administration preferred

Keywords: Simpson Thacher & Bartlett LLP, Los Angeles , Receptionist, Administration, Clerical , Los Angeles, California

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