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Data Entry - Quality Assurance Representative

Company: North American Bancard
Location: Los Angeles
Posted on: November 22, 2021

Job Description:

Data Entry-Quality Assurance RepresentativeNorth American Bancard - Woodland Hills, CA (Remote to start. Will be returning to the office.)The Data Entry-Quality Assurance Representative with North American Bancard is responsible for reviewing merchant customer data in multiple databases to identify any inconsistencies that need to be corrected for newly boarded accounts. Success in this role requires a strong attention to detail while working in a fast paced environment.Using your ability to work with both speed and accuracy, you'll review newly approved merchant account information to ensure that key data information is accurate in all systems. Matching the information in merchant applications. you'll identify any inaccurate information and make corrections in a timely manner. This role will also provide daily support to our Customer Boarding team by taking calls in the call queue.
What you'll be doing:

  • Review newly approved merchant account details to ensure and maintain data integrity within NAB systems.
  • Verify that key data information is accurate in all systems matching the merchant application.
  • Identify and execute corrections in a timely and accurately manner.
  • Provide daily support of the Customer Boarding call queue.
  • Effecvtively use all available resources including database systems and query reports.
  • Provide positive customer experiences.
  • Accept and complete assignments with open, cooperative, positive, and team oriented attitude.
  • Perform special projects as assigned.
    What we need from you:
    • High School Diploma or equivalent.
    • Strong data entry skills with attention to detail.
    • The ability to work with both speed and accuracy.
    • Excellent organizational skills, multi-tasking and prioritization in a fast-paced work environment.
    • Strong customer service skills with excellent verbal and written communication skills.
    • Flexibility in work a schedule to accommodate business needs.
    • Ability to problem solve and de-escalate upset customers .
      How to be an all star (preferred):
      • Payment industry experience with understanding of rates and fees .
        Who we are:North American Bancard helps businesses prosper through smarter commerce for all and we're committed to building the next generation of payment technologies and experiences. More than 250,000 satisfied merchants trust us to process more than $34 billion worth of transactions every single year. Propelled by cutting-edge technology, user-friendly products, and features, and the best customer service in the business, we continue to innovate to satisfy our clients and their customers.
        At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

Keywords: North American Bancard, Los Angeles , Data Entry - Quality Assurance Representative, Administration, Clerical , Los Angeles, California

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