Business Relationship Support Manager

Company: Wells Fargo
Location: Los Angeles
Posted on: January 27, 2023

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: We are seeking a Business Relationship Support Manager at Wells Fargo as part of Commercial Middle Market Banking. Learn more about the career areas and lines of business at . In this role, you will:

• Manage the relationship support function for an assigned team or office
• Manage the end-to-end customer experience including onboarding and extensive problem-solving
• Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers
• Identify and recommend opportunities for process improvement and risk control development
• Oversee customer due diligence operations which may include proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements
• Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
• Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
• Make decisions and resolve issues for operations of the business relationship team to meet objectives
• Interpret and develop policies and procedures to implement compliance and to resolve issues
• Complete required assessments, training, and affirmations in accordance with bank policies and audit requirements, including Business Continuity Planning
• Collaborate and influence all levels of professionals including experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Business Relationship Support
• Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications, US:
  • 4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of leadership experience Desired Qualifications:
    • Management experience
    • MMB relationship support experience
    • Extensive knowledge and understanding of banking products and services, risk and regulatory compliance, accounting, and bank operations
    • Leadership skills
    • Intermediate Microsoft Office (Word, Excel, and Outlook) skills
    • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
    • Strong analytical skills with high attention to detail and accuracy
    • Excellent verbal, written, and interpersonal communication skills
    • Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
    • Effective organizational, multi tasking, and prioritizing skills
    • Ability to work in a fast-paced deadline driven environment
    • Commercial banking experience
    • Retail banking experience Job Expectations
      • Ability to travel up to 25% of the time As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
        • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
        • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. Pay Range $92,400.00 - $164,400.00 Annual Benefits
          • Information about Wells Fargo's employee benefits We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Wells Fargo, Los Angeles , Business Relationship Support Manager, Accounting, Auditing , Los Angeles, California