Senior Manager, Care Delivery Transformation

Company: Optum
Location: El Segundo
Posted on: May 16, 2022

Job Description:

The Senior Manager will help lead and support high priority programs on our journey toward becoming One Optum California. They will play a critical role in driving functional integration, standardization and optimization of patient and provider experience and care delivery, and business transformation goals. The Senior Manager will support design of operational models, program roadmaps, and key milestones, metrics, and program goals. The role requires high degree of collaboration across corporate and market-level operations, and the ability to effectively leverage existing subject matter experts (SMEs) to in decision making. They will help to operationalize activities within priority programs, and support change management activities to ensure sustainability.
The ideal candidate will be highly motivated, organized, process-oriented, and self-directed. This individual will have a successful track record of designing and executing against major clinical and operational implementation programs across both group and IPA models of care and a solid understanding of healthcare business needs. Examples of work includes standardizing clinic operations and staffing models, supporting patient access standardization, and defining consistent patient inbound and outbound communication processes. The Senior Manager will report to the Director, Strategy & Operations.

Essential Functions:
Partners with business leaders to develop and execute care delivery integration plans by ensuring key milestones are met and dependencies managed.
Leads select governance meetings and planning sessions with senior cross-functional leaders.
Manages relationships with senior business leaders to provide regular updates on progress, identify barriers and risks, recommend path forward, and influence alignment on solutions.
Identifies process standardization opportunities, leads the implementation of adoption of best practices and process improvement efforts.
Develops and applies decision frameworks to reach discrete outcomes for complex programs.
Oversees analysis, shapes data collection strategy, and supports quality review and interpretation of analysis.
Sets direction, resolves problems, and provides guidance to junior teammates and shared cross-functional resources.
Coordinates involvement of cross-functional business stakeholders (e.g., operations, finance, accounting, IT, HR).
Anticipates areas of difficulty/potential unknown risks, contributes towards creative solutions, and moves to action quickly
Drives work independently, determines next steps, highlights risk and barriers, and develops mitigation plan without extensive oversight
Ability to travel to clinic locations throughout Southern California to provide onsite support, facilitate and manage care delivery integration meetings.

Education:
Bachelor's Degree in Health Administration, Business Administration, or clinical field, or a combination of education and/or equivalent experience relevant to the role.
MBA, MHA, or Master's degree preferred.

Experience:
4-6 years' experience in management consulting, with mix of strategy and implementation consulting projects in care delivery settings
Experience as a site-based operational leader or clinician, general management in care delivery, or progressive management or performance improvement experience with patient-facing impact is preferred.
Demonstrated project management, consulting, and facilitation skills.
Familiar with healthcare concepts and practices as it relates to providers and healthcare clinics.
Knowledge of Optum clinic practices and workflows is a plus.

Knowledge, Skills, and Abilities:
Intermediate to advanced knowledge and experience in Microsoft Excel and PowerPoint.
Excellent verbal and written communication skills.
Interviewing and interpersonal skills.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you'll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Los Angeles , Senior Manager, Care Delivery Transformation, Accounting, Auditing , El Segundo, California