Customer service / Technical Knowledge
Los AngelesOctober 26, 2009
San Clemente, CA.
corley21@msn.com
Jim Corley
Customer Service / Technical knowledge
Experienced customer service background specializing in manufacturing with the ability to prioritize and multitask in a fast paced environment. Proven order processing skills with attention to detail. Competent in using multiple database systems and word processing programs.
Impact Bearing San Clemente CA. Oct. 2008 – Dec. 2008
Inside Sales / Customer service
* Answered incoming calls for new sales inquiries.
* Utilized Bearingnet.com to research hard to find bearings.
* Created quotes on customer’s requests for new and existing accounts.
* Called vendors for price quotes and purchased bearings for new orders.
* Sold radial bearings to new and existing accounts.
* Packaged and shipped orders using UPS shipping software.
* Received, checked in, stocked and organized bearings.
Balseal Engineering Foothill Ranch CA. March 2008 – Aug. 2008
Inside Sales
* Organized and initiated preliminary drawing design review meetings for customers on all aspects of new product applications including: ability to manufacture, material tolerances, cost and lead-time.
* Entered all requests for medical electronics from outside sales in company database queue for the engineering department to review and provide solutions with production quality drawings.
* Reviewed and authorized redlined drawing iterations for production purposes on new and existing design applications.
* Initiated drawing change reviews and change orders to facilitate quotes for pending orders.
* Created detailed spreadsheets in Excel to organize ongoing projects relating to engineering, manufacturing, quality control and sales.
* Interfaced directly with outside sales, production, engineering, QC, vendors and OEM’s of medical implanted electronics to oversee production accountability.
Bearing Engineers Aliso Viejo CA. Sept.2004 – March 2008
Inside Sales / customer service
* Provided detailed product knowledge of automation and motion control products vendor clinics, catalogs as well as ongoing training from our engineering and sales departments.
* Interfaced directly with existing and new accounts inquiring about motion control equipment including linear bearings, motors, drives, amps, gear heads and actuators.
* Created quotes on detailed automation and motion control products for accounts in various industries, including Aerospace, Biotech, Military and Machine Automation.
* Processed, revised and maintained customer orders in company database including specific proprietary information per account as well as proper pricing for OEM, distributors and end users as stated by the purchasing department.
Display Fixtures West Irvine CA. June 2002– Aug. 2004
Drafter / Design
* Created AutoCAD drawings of existing and new store fixtures.
* Made and revised store layout floor plans.
* Conceptualized and created detailed assembly instructions for all store fixtures in two and three-dimensional format.
* Built and Assembled store fixtures by hand.
* Utilized AutoCAD 2000 and CNC equipment in the manufacturing process of all store fixtures.
Aliso Air Inc. Rancho Santa Margarita, CA Feb. 2001– May 2002
Customer Service / Dispatcher
* Scheduled and prioritized service appointments for each customer’s specific needs.
* Dispatched and scheduled daily service calls for all technicians.
* Created and cataloged service reports of all residential and commercial service contracts on monthly sales and service provided by each technician.
Four-star Distribution San Clemente, CA Oct. 1999 – Feb 2001
Customer Service / Inside sales
* Interfaced with outside sales reps regarding current orders, product availability lead-time, shipping and account credit status.
* Reviewed, revised and entered customer’s orders for shipment.
* Answered questions from customers and accounts regarding sizing, design, availability and technical features of all products.
* Issued return warranty authorization information for customers and accounts for defective equipment.
* Called retail accounts to authorize shipping on all COD orders.
Education
* A.A. Degree Liberal Arts, Orange Coast College.
* AutoCAD Certification Program, Saddleback College.
